Back

Bill Jacobs MINI - Service Center

Naperville, IL

5.0
491 Reviews

491 Reviews of Bill Jacobs MINI - Service Center

Sort by
June 04, 2024

Mitchell shefveland is just the best! Great communication and service. I’ve come here several times for services and it’s always been great. More

by margo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell shefveland
Jun 07, 2024 -

Bill Jacobs MINI responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

Jun 07, 2024 -

Bill Jacobs MINI responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2024

Mitch Shefveland has been my service advisor and is a rockstar. He is personable, knowledgeable and I never feel pressure from him or feel like he is trying to make a sale. His warm presence builds a rel More

by Klb_1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Jun 07, 2024 -

Bill Jacobs MINI responded

Hi, thank you for taking the time to leave a review for us at Bill Jacobs MINI. We're happy we could meet your expectations! Thank you again for the great review!

Jun 07, 2024 -

Bill Jacobs MINI responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2024

This is an exceptional place. All of the staff were friendly and helpful. What I thought was going to be a huge hassle since I had to come from quite a distance turned out better More

by Daynak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Jun 05, 2024 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We look forward to your next visit! Take care!

May 30, 2024

Recently I needed to get a big job done to my car. I was very relieved to have gotten the help I need from Mitch S. In service. He was very timely on his updates and was always sure to get me taken ca More

by Pablotoledo.m03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
May 31, 2024 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2024

Mitchell, my service advisor, did a great job explaining all the work needed. Kept me up to date on the progress. Nice working with him! More

by C T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell
May 31, 2024 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2024

I enjoy coming to get my car serviced. Steven Erazo always provides exceptional service - so polite and helpful More

by Maria
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
May 24, 2024 -

Bill Jacobs MINI responded

Maria, we are so pleased you enjoyed your visit to MINI Service Center! Thank you again for the great review!

May 22, 2024

I had the pleasure of working with Steven Erazo at Bill Jacobs Mini. Such a great dealership. More

by thelma
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
May 24, 2024 -

Bill Jacobs MINI responded

Hi Thelma, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2024

I know I can always count on receiving great service at Bill Jacobs Mini. My advisor Steven Erazo is amazing. Recommend!!! More

by lincoln
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
May 24, 2024 -

Bill Jacobs MINI responded

Hi Lincoln, thank you for taking the time to leave a review for us at MINI Service Center. We're happy we could meet your expectations!

May 22, 2024

My service advisor Steven Erazo was great. Kept me up to date on what my car needed to get done. More

by Nia
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
May 24, 2024 -

Bill Jacobs MINI responded

Hi Nia, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 22, 2024

Steven Erazo was extremely helpful and so nice. He made getting my car serviced so seamless More

by Ally
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
May 24, 2024 -

Bill Jacobs MINI responded

Hi Ally, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

1
...