Bill Jacobs MINI - Service Center

Excellent Service We are nearing the end of our free maintenance on our 2013 Mini. I am a bit worried about the expense of maintaining the car once we are responsible We are nearing the end of our free maintenance on our 2013 Mini. I am a bit worried about the expense of maintaining the car once we are responsible for payment, since it will cost about $130 to rotate the tires. Service has been exceptional so far. More

Exceeded Expectations The service dept here is excellent. 5 star experience from the time I called to set up an appointment to pulling out of the lot with my car feeling l The service dept here is excellent. 5 star experience from the time I called to set up an appointment to pulling out of the lot with my car feeling like new. Everyone is extra friendly and helpful (not pushy) and the dealership has a cool modern feel with a showroom full of gorgeous vehicles to ogle. The service advisor was very communicative both via email and telephone. He took care of all paperwork related to my 3rd party extended warranty and patiently explained the estimate. I didn't feel pressured and the prices for the services were fair and competitive. I was happily surprised at the value of all of the work that was performed on my car. I have had other specialty mechanics work on my MINI and feel that I Bill Jacobs provided WAY better service and value. I wish I had brought my car to them sooner but I live downstate (Bloomington area). I was surprised to find out they offer a transportation service at low/no cost that I could've used. They mentioned that their service extends up into Wisconsin as well. They also provided me with a no charge loaner car to use while they worked. I knew owning a MINI (and driving it as hard as I do) would mean some extra maintenance. I'll be taking it back to Bill Jacobs in the future. Thanks again Bill Jacobs team. Happy Driving! More

Service department is second to none. Mitch Shefveland, my service advisor, and Mike Polley, my Mini service technician always take great care of me. I could not be happier with my experie Mitch Shefveland, my service advisor, and Mike Polley, my Mini service technician always take great care of me. I could not be happier with my experience at Bill Jacob's Mini. More

Hit my car while in for service! Never ever buy a car from Bill Jacobs Mini Cooper in Naperville. This happened in September. I brought my car in for service under the maintenance wa Never ever buy a car from Bill Jacobs Mini Cooper in Naperville. This happened in September. I brought my car in for service under the maintenance warranty. I spent $1,050 on things that weren't covered. They didn't have a rental car like they said. I told them I needed one because I had a friend's funeral to go to that weekend. I wait at enterprise rent a car until they score me a jeep (was going to be a mini van but I got lucky). It takes days for the car to get in there. They call me Monday and tell me they have bad news. The car had been hit by one of their porters. They never tell me to come and see the damage, they do not file an accident report and they take it to a body shop of their choice without my consent. I'm told it needs a whole new hood. I show up unannounced the following morning and demand to be taken to my car to see the damage. I'm told its just the hood. I show up. The grill is smashed, the headlight is messed up, the hood is buckled and there's a scuff on the bumper. They refuse to do anything besides fix the vehicle. I ask for another car with no accident history or to be compensated for the depreciation of the vehicle (on an accident I didn't cause). They refuse. A week goes by and after contacting the owners daughter through email ......no answer besides they're going to fix it. The manager contacts me over a week later just offering the same. No "hey we will make it up to you" , "we will make this right" , "we want you as a customer" . They tell me the car won't depreciate because they didn't file an accident report (illegal). If the damage was over $1,500 they needed to file a report. It was $2,800. So I go to the police and get report. I have a admittance of guilt summary from the service department and an estimate from their body shop. I call corporate. They say give us three business days and we will make you an offer. A week goes by and I can't get a hold of the contact. I call last week and they say we're not going to do anything for you besides fix the vehicle. No customer service. They're arrogant, incompetent and a shady business. Instead of stepping up to the plate , they're defiant. They screwed up and colluded to hide the damage. No body work was done to my car (I wouldn't let them) , but when I picked it up it was washed. The scuff on the bumper was washed off. DO NOT BUY A CAR FROM THESE PEOPLE OR HAVE ONE SERVICED THERE. They think it's the wild west with no accountability. More

Very Friendly My first ( and not the last ) time I took my Mini to Bill Jacobs for repairs, I was welcomed in a very friendly and trusting experience from Mr. Bob H My first ( and not the last ) time I took my Mini to Bill Jacobs for repairs, I was welcomed in a very friendly and trusting experience from Mr. Bob Horrell. I feel that their service department is very knowledgeable and most of all very honest. More

Service Dept. My 2012 Mini S windows started to go down of their own volition. The remarkable service technicians worked tirelessly for over a week to determine th My 2012 Mini S windows started to go down of their own volition. The remarkable service technicians worked tirelessly for over a week to determine the cause and find a solution to the problem. Bob (my service rep) was extremely patient with my many calls for status reports. My Mini is repaired, thoroughly cleaned inside and out and I believe I made a new and quite dependable friend in Bob. More

Came in for a recall and came home with a brand new countryman. My wife loved her Cooper hard top. So to sell her a new cooper was no small feet. They even let us take the car out for dinner! It was ju countryman. My wife loved her Cooper hard top. So to sell her a new cooper was no small feet. They even let us take the car out for dinner! It was just a great experience. Maybe thats why we've bought our last two cars from them. More

I was having issues with the airbag light in my 2003 MCS. I read Mini extended the warranty on this specific problem. I took it to Bill Jacobs @ Naperville and they lied about it and tried to charge me ~$100 I read Mini extended the warranty on this specific problem. I took it to Bill Jacobs @ Naperville and they lied about it and tried to charge me ~$1000 for it, after letting me sit in the waiting room for 4 hours. I went to Patrick Mini @ Schaumburg, and sure enough, I was right. It's covered by the warranty. They fixed it on the spot in 30 minutes, free of charge. I still get angry when I think about it. More

In December, I took my MINI in for its service and the third warranty replacement of the timing chain. Once I arrived, their was no one there to help me. After ten minutes of so a service writer showed up third warranty replacement of the timing chain. Once I arrived, their was no one there to help me. After ten minutes of so a service writer showed up and rushed to open a work order (not near closing time). I left my car and took a loaner as prearranged. The next day I call to follow up with my service adviser after not getting contacted by him. I'm told my car will not be ready so I explained the inconvenience this causes me given the five-hour round trip commute to the dealer - sorry, we don't have the techs for this is the answer I get. I extend my hotel stay to accommodate their scheduling. Several hours later, I get a call that my car will be done today. So I adjust my plans to stay close to Naperville so I can pick up the car. The couple of hours needed to finish the job turns into several hours. I end up wasting my evening waiting around on my car. The work is finally done, and I am presented with a bill. The timing chain is warranty work and the oil change is my bill. The total is $250 because there are two hours of diagnostics. I dispute the diagnostics because the only need for diagnostics would have been the warranty work on the timing chain. I am told this is a "standard charge" for a MINI maintenance service. Tired, I relent and pay the charges. I drive away from the dealership and check the oil level as I have frequently seen incorrect fills done by the dealership. Sure enough, the oil level is nearly a half quart over filled. If that isn't bad enough service for you, fast forward two and a half months and the timing chain needs replaced again. Run away from the MINI side of Bill Jabobs. Though I cannot vouch for the BMW side, they are at least substantially more friendly. More