Bill Jacobs MINI - Service Center

Billjacobs Mini always treats me very well. Mike in service is very informative, I can always count on him to be honest about my car, good or bad news. service is very informative, I can always count on him to be honest about my car, good or bad news. More

Bill Jacob's staff always extends great customer service. Thank you Mitch, from the service department, for always going the extra mile to make people feel comfortable with all of their service decisions at Thank you Mitch, from the service department, for always going the extra mile to make people feel comfortable with all of their service decisions at your facility, you are awsome! More

This dealership and especially this employee, Aldo Huerta, really care about their customers. They went above and beyond to help me and I appreciate it Huerta, really care about their customers. They went above and beyond to help me and I appreciate it More

Bill Jacobs BMW/MINI has got to be the best dealership around town. I have had more than a few cars and I've never had the service that I get there! Mitch Shefveland is AMAZING! The level of personalized around town. I have had more than a few cars and I've never had the service that I get there! Mitch Shefveland is AMAZING! The level of personalized service that he gives is hands down awesome! Nobody wants to take their car in for the dreaded service but I don't mind because I trust him with my car and to do the right thing when he recommends something that my car needs. Thanks Mitch...you and people like you make this dealership a great place to buy and service your car! Cynthia Mickles-Evans More

Go See Mike Mike in service has been wonderful, he is very thorough with all of his explanations. He let me know exactly what I needed on my next visit. He is the Mike in service has been wonderful, he is very thorough with all of his explanations. He let me know exactly what I needed on my next visit. He is the best! More

MINI Service Brought our new Mini Cooper in for a parts installation at Bill Jacobs MINI in Naperville. Mitch Shefveland was our Service Advisor. Mitch did an ex Brought our new Mini Cooper in for a parts installation at Bill Jacobs MINI in Naperville. Mitch Shefveland was our Service Advisor. Mitch did an excellent job of getting us in/out in a timely manner. Work done was explained in a very professional and courteous manner. More

Had the click and drive system installed at the service department. Mitch Shefveland was incredibly helpful and kind. He made me feel welcome and right at home. The job was completed quickly and efficientl department. Mitch Shefveland was incredibly helpful and kind. He made me feel welcome and right at home. The job was completed quickly and efficiently. Thank you Mitch! More

Unbelievable service by Aldo Huerta and the service team. Walked me through the process of servicing my Mini making me feel confident about the work they we’re going to do.....I’m definitely a Bill Jacobs fa Walked me through the process of servicing my Mini making me feel confident about the work they we’re going to do.....I’m definitely a Bill Jacobs fan! More

Mitch is the best service advisor!! I've dealt with others, but he is the absolute best! He ALWAYS takes care of me. If I have an issue on a day he's off, I wait till the next time he's working before others, but he is the absolute best! He ALWAYS takes care of me. If I have an issue on a day he's off, I wait till the next time he's working before I deal with the issue. I'll never trust anyone but Mitch. This is my 3rd Mini, and he's been my guy throughout it all. On a scale of 10 Mitch is a 20. More

I have been a Bill Jacobs Mini customer for almost 20 years. Great dealership, in its best form right now. Service is great (Mitch is easy to work with and a good communicator). They are professional, r years. Great dealership, in its best form right now. Service is great (Mitch is easy to work with and a good communicator). They are professional, respectful of the customer's time, and truly ready to help. More