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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
551 Reviews
Call Service Center (630) 717-6464

551 Reviews of Bill Jacobs MINI - Service Center

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January 19, 2021

They repaired my mini: supercharger oil, engine oil, water pump, brake sensor, various water leaks. My service advisor was Mitch Shefveland. He was very good at keeping me aware of the progress of the r More

by jhh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Mar 28, 2021 -

Bill Jacobs MINI responded

Hi, thank you for sharing your positive service experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2021

Excellent dealership and Mitch in service is awesome. Highly recommend. They care more about the customer than they do about the money. Very thorough and always explain service clear and concise. More

by Jjd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Mar 28, 2021 -

Bill Jacobs MINI responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

January 01, 2021

Had a great experience at Bill Jacobs MINI, my car was cared for and I knew what to expect with the visit. Mike in service was very helpful More

by evaskykauai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
December 22, 2020

I bought my 2007 Cooper here new and have always brought it here for service. In the MINI Service department, Mitch Shefvelend has kept my car running well over the years. Strongly recommended. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefvelend
Report | Print
December 18, 2020

Mike hooked me up with great one year service on my Mini. Despite me living at some distance, it all went very smoothly. Much appreciated! More

by spoons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
December 16, 2020

I had the best experience at this dealership. They went out of my way to make sure I had an excellent experience. I will miss coming here. More

by jacobpbeckman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Witkowski
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December 07, 2020

Mitch and his crew went well over the call of duty. It seemed they thought everything out ahead of time. Excellence was deeply appreciated! The service given put my mind at ease and my car feeling and loo More

by Kdepot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
December 04, 2020

Dealership is clean and comfortable and the service advisor was knowledgeable and friendly. Although it is not close to where I live, it was worth the drive. More

by DAVIDTHIBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
November 25, 2020

Mitch Did a great job! Loaner was ready. Fast diagnostic with a text. Explain each issue thoroughly. Great way to do Business. Like using technology keeps both sides safe. Must have employee! More

by newton.plus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
November 06, 2020

Mitch Shefveland at Bill Jacobs Mini, the best for aervice. I have been coming to Bill Jacobs Mini since 2011. Always treated well. I do recommend! More

by johnsville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
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