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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
556 Reviews

556 Reviews of Bill Jacobs MINI - Service Center

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May 22, 2021

I am in the process of working with Mitch over at Bill Jacobs MINI in Naperville, IL. They have been incredible to work with so far. Right off the bat, they did a walk around of my car with me before they More

by Cali10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mitch
May 23, 2021 -

Bill Jacobs MINI responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

May 21, 2021

Mike W. does a fantastic job highly recommended in the service department he’s knowledgeable and follows up on what he promises. Great job as always. More

by Brswag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike W.
May 23, 2021 -

Bill Jacobs MINI responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

May 10, 2021

I always have a great experience when receiving service at this location. Mitch always makes sure to explain all the work being done on my vehicle, and goes above and beyond to help me with any service rel More

by maggie.powers96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
May 11, 2021 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mitch here at Bill Jacobs MINI! We're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 06, 2021

First time service with our Mini and Mitch was great to work with. He informative, courteous and a pleasure to work with. He kept me informed on the status of the service while I waited. More

by JC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mitch
May 08, 2021 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 24, 2021

Here's what I wrote in May, 2020...I first got to know Here's what I wrote in May, 2020... I first got to know Mitch and the service team at Bill Jacobs when out of the blue, my 2007 Mini (affectionatel More

by BatBoy65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Apr 28, 2021 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

April 12, 2021

From sales to service I’m a very happy repeat customer at Bill Jacobs. Mitchell Shefveland is my service contact and he is fantastic to work with. Knowledgeable, courteous, and always available for consult More

by cvcanedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Apr 13, 2021 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mitchell here at Bill Jacobs MINI! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 08, 2021

MINI Mike was the best. I can’t say enough good things. He was very helpful. Go see him for all of your needs. Thanks! More

by SusanSusan12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 09, 2021 -

Bill Jacobs MINI responded

Hi Susan, thank you for your kind review; we are happy to pass along your comments to MINI here at Bill Jacobs MINI! We do hope we can be of assistance in the future. Take care!

March 12, 2021

Mike in service took great care of me when I came in for tires for my vehicle. The process was easy and I was out in a timely manner. I will definitely be a repeat customer. More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike W.
Mar 28, 2021 -

Bill Jacobs MINI responded

Hi JD! We're so happy Mike was able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

March 07, 2021

I purchased my Mini here 3 years ago and I always get it serviced here with Mike. He is great to work with. I am always treated like family. I am in and out and kept informed with updates on the service. More

by Mary Ellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service
Mar 28, 2021 -

Bill Jacobs MINI responded

Hi Mary, thank you so much for your positive comments about Mike! We look forward to your next visit! Take care!

March 03, 2021

They are very efficient. The dealership is kept spotless. Service is very good. Anyone I dealt with was courteous and very knowledgeable. A good experience. More

by abranz26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Witkowski
Mar 28, 2021 -

Bill Jacobs MINI responded

Hi, we are so happy to read such a great review about Bill Jacobs MINI! Thank you, and have a fantastic day!

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