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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
556 Reviews

556 Reviews of Bill Jacobs MINI - Service Center

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September 09, 2021

I have been going to this dealership since 2008, and have been working with Mitch Shefveland every time I have taken my cars in for service. I always ask for Mitch. He is always helpful, he answers my quest More

by mbuechs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, thank you so much for your positive comments about Bill Jacobs MINI! We look forward to your next visit! Take care!

September 02, 2021

We’ve been proud owners for some time! Each and every visit is met with professionalism and thoughtful concern for the appointment. They remember our names! Always exceed or expectation. We’re ALL in. More

by kesler.bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, we are so happy to read such a great review about Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Take care!

August 28, 2021

I recently came in for service. I worked with Mike and he was a blast to work with, I will be back very soon. Thanks! More

by Jlorenzzen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike W
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 28, 2021

I had a great recent experience at billjacobs mini, Mike was my guy, he provided great service. More

by tomryankendall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, thank you so much for your positive comments about Bill Jacobs MINI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2021

Mitch in service is great, he always take such great care of us and the vehicle! Thank you Mitch!!! More

by KN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mitch here at Bill Jacobs MINI! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2021

Great service. Mitch Shefveland was extremely helpful and knowledgeable. Answered all my questions and was very helpful. Service was prompt and very professional. Thank you. More

by Kokonasfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2021

Although there are MINI dealers closer to us, we drove almost 200 miles to continue our service relationship with Bill Jacobs Mini. Mitch and the team always are courteous, knowledgeable, and professiona More

by mdelac17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2021

I went to Bill Jacobs Mini after purchasing a 2011 Countryman from a private party. THey went through the entire drivetrain, and topped off the fluids for no charge. Mitch Shefveland was very courte More

by bigbademan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, thank you so much for your positive comments about Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Take care!

August 13, 2021

Mitchell Shefveland is 100% professional any time I need help / service. The service is not inexpensive but you do get excellent value from Bill Jacobs. More

by PAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Oct 19, 2021 -

Bill Jacobs MINI responded

Hi Pas, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 11, 2021

Always bring my Mini here for its services! I go to Mitch in the service department and he's always been super nice and helpful in letting me know whats being done to my car and what its looking at needing i More

by Sydster945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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