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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
556 Reviews

556 Reviews of Bill Jacobs MINI - Service Center

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February 10, 2022

First class service and friendly people. They saved me hundreds with an oil change warranty and took great care of my Mini. Ask for Mitch he’s the best. More

by David Alvarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Feb 17, 2022 -

Bill Jacobs MINI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

February 07, 2022

Mitch Shefveland always makes sure to walk me through everything the service crew are looking at with my car! More

by Fmdy1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Feb 17, 2022 -

Bill Jacobs MINI responded

Fmdy1995, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Bill Jacobs MINI

February 04, 2022

Mitch S has been an outstanding service manager every time I have brought my mini in for servicing. He offers options for both body and mechanics services. Mitch and Joe are thorough in their inspection More

by SSyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch S & Joe
Feb 17, 2022 -

Bill Jacobs MINI responded

Ssyc, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs MINI. Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 02, 2022

Mitch is great! Takes great care of me and always keeps me informed of the status of my vehicle More

by MailmanC29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi Mailmanc29! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

February 01, 2022

Greeted immediately when I drove in for service. Nick was attentive, friendly and professional. Kept me informed of the status of my service. Paid attention to details and listened to my concerns about m More

by 519kayann
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Feb 17, 2022 -

Bill Jacobs MINI responded

519kayann, thank you for the high star rating! We hope to see you soon!

January 30, 2022

Nick H. Was a fantastic communicator! He helped me get exactly what i wanted and I appreciate that! Thankyou! More

by Keegan.schropp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick H.
Feb 17, 2022 -

Bill Jacobs MINI responded

Keegan.schropp, we're glad to hear you enjoyed your visit. Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 28, 2022

Great customer service and outstanding work preformed on my vehicle. Will recommend to all friends More

by Eclispe12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Feb 17, 2022 -

Bill Jacobs MINI responded

Eclispe12, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 17, 2022

I came in for an oil change and was greeted immediately. I appreciate Nick for his help, he was very kind and professional and talked through everything with me. More

by ntabz23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi Ntabz23! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!

January 15, 2022

Service team is great. They always do a great job and customer service is great. Ask for Nick! He does a great job. More

by Joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 17, 2022 -

Bill Jacobs MINI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

January 13, 2022

I want to highlight Nick. He was sooooo helpful and delightful. He answered all of my questions thoughtfully and was so responsive and kind. He also did not make me feel stupid with my questions. I ho More

by Klb_1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 17, 2022 -

Bill Jacobs MINI responded

Klb_1010, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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