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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
549 Reviews

549 Reviews of Bill Jacobs MINI - Service Center

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October 01, 2024

Bill Jacobs Mini is a nice professional place. Service is great. Steven Erazo was extremely helpful More

by joy
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Nov 14, 2024 -

Bill Jacobs MINI responded

Joy, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

October 01, 2024

It's always such a great experience getting my car serviced. The advisor Steven Erazo was so helpful More

by katie
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Nov 14, 2024 -

Bill Jacobs MINI responded

Katie, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

October 01, 2024

Bill Jacobs Mini is a great dealership - clean and staff is great. Steven Erazo is amazing More

by riley
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Riley, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Riley, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

September 30, 2024

Awesome service by mitch, will service with him again. Thank you! For all your help More

by perezjenny96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kosanovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Zaragoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch
Nov 14, 2024 -

Bill Jacobs MINI responded

Perezjenny96, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2024

I’m always very pleased and satisfied when I bring my Mini in for anything, Mitch, the service advisor always does a fantastic job! More

by Jogallegos1941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kosanovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elgan Erastus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Shefveland
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Jogallegos1941, thank you for taking the time to leave a review for us at Bill Jacobs MINI. We're happy we could meet your expectations!

September 30, 2024

Bill Jacobs Mini is a very clean and neat facility. All employees are friendly and professional. Mitch Shefveland is the Service Manager that I have worked with for several years and he always provid More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Mike, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 26, 2024

I had white glove service to pick up my car for a checkup. The entire process was simple and efficient. Mitch suggested preventative measures, which I chose to decline until my next service appointme More

by buttonmum22147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

September 25, 2024

Appreciate how professional my entire experience has been. My service advisor, Mitchell Shefveland , was both friendly and easy to deal with. I was also kept updated on the progress of the work. More

by Jd4984879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland in service
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 25, 2024

Bill Jacobs MINI has provided me with consistent quality service since 2013. They provide honest and professional sales and service. More

by Tony P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Tony, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

Steven Erazo is always great to work with. He is so polite and never makes me feel forced to get everything done at once More

by micahel
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Micahel, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Please don't hesitate to reach out if there's anything additional we can do for you.

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