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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
569 Reviews
Call Service Center (630) 717-6464

569 Reviews of Bill Jacobs MINI - Service Center

Sort by
December 27, 2022

Brought my car in for service. We had been going to Zeigler in Orland Park. Our advisor at Bill Jacobs in Naperville is Brendon. Wow! Very impressed. He worked with us to make sur More

by Acbhope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
December 20, 2022

I have never been disappointed with the service I received at Bill Jacobs Mini in Naperville. Today the service agent Mitch Shefveland did an outstanding job explaining everything and answering all o More

by Richard Stringham
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Mar 01, 2023 -

Bill Jacobs MINI responded

Hello Richard, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2022

Mitch Shefveland was incredibly helpful with his guidance and advice on the service that my car will require today and going forward. He was prompt and honest about expectations and maintenance requirements More

by Marissadupont2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Mar 01, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2022

What great service and care Mitch Shefveland gives us and our car one every visit. Thanks for all you do! More

by drickard_rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Mar 01, 2023 -

Bill Jacobs MINI responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 11, 2022

Bill Jacobs Mini has been great to deal with. My service advisor, Mitch Shefveland is the best service advisor I have dealt with at any dealer hands down. If you drive a Mini make sure you head o More

by JCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Dec 13, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2022

Mitch is an amazing service advisor to work with he is detailed and honest in his break down and an overall nice person. More

by Sahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Dec 12, 2022 -

Bill Jacobs MINI responded

Hi Sahmad, thank you for your kind review; we are happy to pass along your comments to Mitch here at Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Take care!

December 08, 2022

Brendon in service took excellent care of me He kept me in formed and got me fixed up More

by trieker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
Report | Print
Dec 09, 2022 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brendon here at Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Take care!

December 05, 2022

Top level service and communication. Service advisor Brendon is very professional as he answered all questions in detail. Would highly recommend reaching out to Brendon on all your servi More

by Wesleychang0710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Dec 06, 2022 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

Dec 07, 2022 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We are always more than happy to assist you if anything else comes up. Take care!

December 03, 2022

It’s always a pleasure working with Mitch. Customer service is a top priority when providing service to customers. He is very knowledgeable and respectful. Always calls to update on progres More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Dec 04, 2022 -

Bill Jacobs MINI responded

Hello Monica! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2022

Bill Jacob’s mini service department is great! I was assigned Mitchell as my service provider. He is very knowledgeable and nice. I’ve never had such a thorough inspection done on my mini. I woul More

by Jharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Dec 04, 2022 -

Bill Jacobs MINI responded

Hi Jharrison, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs MINI

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