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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
551 Reviews

551 Reviews of Bill Jacobs MINI - Service Center

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November 13, 2022

Brandon did an amazing and thorough job on a hectic day for him. Looking forward to working with him in the future! More

by DrJKL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Chervinko
Nov 18, 2022 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brandon here at Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Take care!

November 08, 2022

Mitch has been helping me when my Mini Cooper service for years now. He always takes the time to educate me on what service my car needs and why. Mitch is the best service rep! More

by Ccknoebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Nov 13, 2022 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. We hope you have a great day!

November 07, 2022

I like how I was greeted by my advisor, Mitch Shefvelend, he was just the right amount of friendly, very genuine. I really like the diagnostic review that is done while the car is suspended. The master techn More

by Trish A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Nov 13, 2022 -

Bill Jacobs MINI responded

Hi Trish, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

November 04, 2022

They are very personable, diagnosis the problem well regarding your car, and fix mechanical issues with good attention to details. More

by Muskiemagic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Nov 10, 2022 -

Bill Jacobs MINI responded

Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nov 10, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 04, 2022

Service agent was great friendly knowledgeable and easy to work with So glad he was there More

by Alicehogie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Nov 10, 2022 -

Bill Jacobs MINI responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 04, 2022

Clean courteous efficient very helpful caring welcoming. Our salesman was terrific. He is always friendly and helpful. More

by Pjockl84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch shefveland
Nov 10, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 28, 2022

Clean showroom, pleasant and knowledgeable employees. Always feel good being there. Overall great experiences every time. And love the free car wash. More

by pmartinjewelers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Nov 04, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

October 26, 2022

Very personalble, professional service. Mitch Shefveland is an outstanding service advisor. Very knowledgeable and enjoyable to work with. More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Oct 31, 2022 -

Bill Jacobs MINI responded

Hi Debbie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 20, 2022

Every time I come to Bill Jacobs for service, they make the process extremely easy and go out of their way to make my experience as painless as possible. Aldo is consistently a pleasure to work with. More

by Tommy.cronin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Huerta
Oct 24, 2022 -

Bill Jacobs MINI responded

Hi Tommy, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs MINI

Oct 24, 2022 -

Bill Jacobs MINI responded

Hi Tommy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2022

With every other car in my life I've avoided going to dealership service departments, largely due to cost. HOWEVER... Mitch Shefveland (my MINI service advisor) has earned my trust, and hence my busin More

by EricS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Oct 08, 2022 -

Bill Jacobs MINI responded

Hi Erics, we are so happy to read such a great review about Bill Jacobs MINI! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oct 08, 2022 -

Bill Jacobs MINI responded

Hi, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

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