Bill Jacobs MINI - Service Center

Worked with me for what services needed attention before other services. Cost was also a factor. other services. Cost was also a factor. More

My advisor Mitch is one of the most experienced and honest person I have dealt with in my entire driving experiences. He is a great communicator and asset to your company. Thank you for the opportunit honest person I have dealt with in my entire driving experiences. He is a great communicator and asset to your company. Thank you for the opportunity to have the chance to praise and admire a great Advisor. More

Nice Friendly greeting Mitchell was awesome explaining the situation very helpful in understanding my needs for time I look forward to my next visit 😀 😊 the situation very helpful in understanding my needs for time I look forward to my next visit 😀 😊 More

It has always been a pleasure working with the staff at Bill Jacobs Mini. Though not always for the most part the service has been top notch. Mitch Shefveland, who I’ve had the pleasure of working with is Bill Jacobs Mini. Though not always for the most part the service has been top notch. Mitch Shefveland, who I’ve had the pleasure of working with is very knowledgeable and clear in his explanations of the service/ issues that require maintenance. Offering solutions and keeping the customers budget in mind. More

I ordered a replacement part through this dealership, and it arrived in a timely fashion. When I had the part installed along with some other much-needed maintenance on my vehicle, the service was quick, and it arrived in a timely fashion. When I had the part installed along with some other much-needed maintenance on my vehicle, the service was quick, and I was back on the road much sooner than I had anticipated. Brendon C. was very helpful! More

My 2017 Mini Cooper Clubman was having a coolant leak. Which was causing the engine to overheat. I reached out to my advisor, Mitch Shefveland, to get his insights. On his day off, he took the time to set Which was causing the engine to overheat. I reached out to my advisor, Mitch Shefveland, to get his insights. On his day off, he took the time to set up my appointment for the following morning. From start to finish, Mitch kept me in the loop on my vehicle. His professionalism and knowledgeable insight put my mind at ease. More

They're always very friendly and very informative. They take the time to explain details and answer any questions. They definitely go above and beyond. Brendan had my old registration stickers scraped They take the time to explain details and answer any questions. They definitely go above and beyond. Brendan had my old registration stickers scraped off and put my new one on. They also sent me my garage opener I left in the loaner. (I'm so thankful as I live a bit away!) More

I have never been disappointed with the service I received at Bill Jacobs Mini in Naperville. Today the service agent Mitch Shefveland did an outstanding job explaining everything and answering all o received at Bill Jacobs Mini in Naperville. Today the service agent Mitch Shefveland did an outstanding job explaining everything and answering all of my questions. More

Mitch Shefveland was incredibly helpful with his guidance and advice on the service that my car will require today and going forward. He was prompt and honest about expectations and maintenance requirements and advice on the service that my car will require today and going forward. He was prompt and honest about expectations and maintenance requirements More