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551 Reviews of Bill Jacobs MINI - Service Center
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January 10, 2023
My 2017 Mini Cooper Clubman was having a coolant leak. Which was causing the engine to overheat. I reached out to my advisor, Mitch Shefveland, to get his insights. On his day off, he took the time to set Which was causing the engine to overheat. I reached out to my advisor, Mitch Shefveland, to get his insights. On his day off, he took the time to set up my appointment for the following morning. From start to finish, Mitch kept me in the loop on my vehicle. His professionalism and knowledgeable insight put my mind at ease. More
by MitterB
Employees Worked With
Mitch Shefveland
January 07, 2023
They're always very friendly and very informative. They take the time to explain details and answer any questions. They definitely go above and beyond. Brendan had my old registration stickers scraped They take the time to explain details and answer any questions. They definitely go above and beyond. Brendan had my old registration stickers scraped off and put my new one on. They also sent me my garage opener I left in the loaner. (I'm so thankful as I live a bit away!) More
by Liz
Employees Worked With
Brendan
December 27, 2022
Brought my car in for service. We had been going to Zeigler in Orland Park. Our advisor at Bill Jacobs in Naperville is Brendon. Wow! Very impressed. He worked with us to make sur We had been going to Zeigler in Orland Park. Our advisor at Bill Jacobs in Naperville is Brendon. Wow! Very impressed. He worked with us to make sure all issues with my 10-year-old Mini We found the best paths snd he provided a loaner so we can get on with our day. Looking forward to getting my rejuvenated car back More
by Acbhope
Employees Worked With
Brendon Chervinko
December 20, 2022
I have never been disappointed with the service I received at Bill Jacobs Mini in Naperville. Today the service agent Mitch Shefveland did an outstanding job explaining everything and answering all o received at Bill Jacobs Mini in Naperville. Today the service agent Mitch Shefveland did an outstanding job explaining everything and answering all of my questions. More
by Richard Stringham
Employees Worked With
Mitchell Shefveland
December 14, 2022
Mitch Shefveland was incredibly helpful with his guidance and advice on the service that my car will require today and going forward. He was prompt and honest about expectations and maintenance requirements and advice on the service that my car will require today and going forward. He was prompt and honest about expectations and maintenance requirements More
by Marissadupont2
Employees Worked With
Mitchell Shefveland
December 11, 2022
Bill Jacobs Mini has been great to deal with. My service advisor, Mitch Shefveland is the best service advisor I have dealt with at any dealer hands down. If you drive a Mini make sure you head o My service advisor, Mitch Shefveland is the best service advisor I have dealt with at any dealer hands down. If you drive a Mini make sure you head over to Bill Jacobs. More
by JCG
Employees Worked With
Mitch Shefveland
December 05, 2022
Top level service and communication. Service advisor Brendon is very professional as he answered all questions in detail. Would highly recommend reaching out to Brendon on all your servi Service advisor Brendon is very professional as he answered all questions in detail. Would highly recommend reaching out to Brendon on all your services. More
by Wesleychang0710
Employees Worked With
Brendon Chervinko
