Bill Jacobs MINI - Service Center

Nick huerter is awesome. Great to work with and explains everything to ensure you understand how to take care of your mini! Great to work with and explains everything to ensure you understand how to take care of your mini! More

Bill Jacobs Mini really knows their stuff. Nick Huerter in the service department was great to work with. Dan the shop foreman was extremely helpful and knowledgeable. Thank you. Nick Huerter in the service department was great to work with. Dan the shop foreman was extremely helpful and knowledgeable. Thank you. More

I have been going to this dealer for a year and Mitchell is always super helpful with whatever I need! is always super helpful with whatever I need! More

Every time I come into Mini I look forward to my visit because of the great service that Mitch provides. The visit is quick, easy, and guarantees GREAT complimentary coffee. because of the great service that Mitch provides. The visit is quick, easy, and guarantees GREAT complimentary coffee. More

Mitch was very helpful and kind, gave me a few tips and also about the complimentary fluid top off they offer. With oil too ! Very nice. also about the complimentary fluid top off they offer. With oil too ! Very nice. More

Mitch gave us spectacular service when our MINI needed a fresh "e-battery". They then showed us everything that needed work and explained everything in simple understandable terms. I really appreciate the fresh "e-battery". They then showed us everything that needed work and explained everything in simple understandable terms. I really appreciate the time he spent with us. More

Brendon was great! I recommend anyone who needs service on their Mini to come to Bill Jacobs! I recommend anyone who needs service on their Mini to come to Bill Jacobs! More

I have owned my mighty 2012 Mini Cooper Countryman All 4 S since 2018. What I didn’t know about Mini Coopers going into being a new owner of one is alllll the maintenance that goes into them. Quickly did I S since 2018. What I didn’t know about Mini Coopers going into being a new owner of one is alllll the maintenance that goes into them. Quickly did I realize this to be the case when one thing after another started to act up and was informed that the previous owner didn’t do any necessary maintenance, leaving me obviously responsible for everything moving forward. Being a full time student and worker, the financial and physical demands of needed to safely get from point A—B became taxing. I was met with nothing short of the best and attentive service by every advisor — special shout out to Brendan and Mitch! Whatever concerns I brought to the table they met me with compassion, empathy and an action plan to keep my “Z” (short for Zebra bc she’s white with black stripes) up and moving. I am so grateful and would go nowhere else with my mini, because there’s no one else I trust more than these guys! Thank you for all you do! More

The Naperville Mini dealership has always serviced my 2016 Countryman with the utmost care in providing me with quality service to my car. My service advisor, Mitch Shefveland, is a professional on instr 2016 Countryman with the utmost care in providing me with quality service to my car. My service advisor, Mitch Shefveland, is a professional on instructing me on what services need attention now and what services can wait for a future time. More

Been coming here for years. Really appreciate the fact that they have loaners available if needed. Smooth and consistent service. Mitch does a great job taking care of my Mini & Really appreciate the fact that they have loaners available if needed. Smooth and consistent service. Mitch does a great job taking care of my Mini & always exceeds my expectations! More