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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
551 Reviews
Call Service Center (630) 717-6464

551 Reviews of Bill Jacobs MINI - Service Center

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May 24, 2023

Came in to get my car serviced and had the pleasure of working with Steven Erazo. Very helpful and informative. More

by obed
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Obed, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2023

Great customer service. Mitchell shefveland, my service advisor, is always helpful with walking me through needs and recommendations. Love my mini dealer!! More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Jill, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Jill, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! Please don't hesitate to reach out to us if there's anything more we can do!

May 19, 2023

Excellent service and attention to detail. Mitch Shefveland is professional and personable- he’s a pleasure to work with. The new waiting area is comfortable. Overall, a great experience. More

by Mnmp
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Mnmp, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2023

Have gotten my car serviced here a few times, Mitch has been helpful and explains everything clearly. Good customer service. More

by Mini Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Mini Customer, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

May 12, 2023

I have been coming to Bill Jacobs Mini in Naperville for my car service since 2017. Mitch my service advisor has been very accommodating, helpful and he takes time explaining to me what service I needed. My More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Jun 17, 2023 -

Bill Jacobs MINI responded

Hello Eddie, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 30, 2023

nick huerter did a great job when I brought my mini in for service. great guy. More

by hannahlehnhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nick huerter
Report | Print
Jun 17, 2023 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you have any further questions, please give us a call. We're always happy to help!

April 30, 2023

Nick Huerter did a great job when I brought my Mini in for service. Highly recommended More

by bosawc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Jun 17, 2023 -

Bill Jacobs MINI responded

Hi Bosawc! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 29, 2023

Service is great. Mitch keeps me updated on progress in the shop. The skip works great for me because I live 98 miles from the dealership! The inspection video is a gr More

by GAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Jun 17, 2023 -

Bill Jacobs MINI responded

Gaw, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 28, 2023

Great experience working with Steven Erazo. I look forward to working with him from now on More

by michael
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 17, 2023 -

Bill Jacobs MINI responded

Hi Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 28, 2023

Went to get my car serviced and had the pleasure of working with Steven Erazo. Recommend advisor and dealership! More

by john
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 17, 2023 -

Bill Jacobs MINI responded

Hi John, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

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