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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
558 Reviews
Call Service Center (630) 717-6464

558 Reviews of Bill Jacobs MINI - Service Center

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July 28, 2023

Mitchell Shefveland always takes great care of my Mini Cooper. I appreciate the way the service department videos and explains everything they observed during the inspection. And they also wash my car wh More

by Val
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Jul 30, 2023 -

Bill Jacobs MINI responded

Hi Val, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 25, 2023

Mitch shefveland is exceptional. He was very knowledgeable informed me of all that was needed snd kept me posted on everything. Mini if fortunate to have him . More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell shefveland
Report | Print
Jul 28, 2023 -

Bill Jacobs MINI responded

Hi Sharon, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

July 25, 2023

Bill Jacobs Mini are very organized and professional. They make it easy for the customer to schedule service. Their service staff inspires confidence that my car is in top shape when I pull out of the More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Jul 28, 2023 -

Bill Jacobs MINI responded

Hi Maria, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 20, 2023

My Mini is precious to me and the folks at Bill Jacobs Mini Service know exactly how it should be treated and advise me accordingly. It’s such a good feeling to know that I’m good for the year when I leav More

by bhandbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Jul 25, 2023 -

Bill Jacobs MINI responded

Hi Bhandbury, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

Jul 25, 2023 -

bhandbury responded

Mitch Shefveland helped me to answer any questions I had and to find the balance between currently necessary maintenance and what might wait until next time. Great to work with.

July 13, 2023

It was great working with the service advisor Steven Erazo. He was so polite and made the experience easy More

by Brett
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 16, 2023 -

Bill Jacobs MINI responded

Hi Brett, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 13, 2023

Clean Dealership. Great service. Recommend this dealership and the service advisor Steven Erazo. Exceptional service More

by Gil
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 16, 2023 -

Bill Jacobs MINI responded

Hi Gil, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 13, 2023

Always have an easy experience coming to get my car serviced and with the help of Steven Erazo I know I wont be disappointed. More

by taylor
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 16, 2023 -

Bill Jacobs MINI responded

Hi Taylor, we're happy to hear you have such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2023

I’ve driven out of my way to get my car serviced at this specific location because of Mitch Shefveland (service advisor) He takes great care of me and lets me know what’s needed and what is recommended. More

by Kaprise Denmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Jul 16, 2023 -

Bill Jacobs MINI responded

Hi Kaprise, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 10, 2023

Had a great experience getting my car serviced with the help of Steven Erazo. He always kept me informed on status of my car. More

by Tom
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 11, 2023 -

Bill Jacobs MINI responded

Hi Tom, thank you so much for your positive comments about MINI Service Center! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2023

Always enjoy working with Steven Erazo he's always a great help and I know I can count on him when getting my car serviced. More

by Rodney
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 11, 2023 -

Bill Jacobs MINI responded

Hi Rodney, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you have any further questions, please give us a call. We're always happy to help!

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