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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
549 Reviews

549 Reviews of Bill Jacobs MINI - Service Center

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August 22, 2023

Went to get my car serviced and I was kept up to date with what my car was getting done by Steven Erazo. Great service. More

by Grace
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Aug 25, 2023 -

Bill Jacobs MINI responded

Hi Grace, thank you so much for your positive comments about MINI Service Center! We are always more than happy to assist you if anything else comes up. Take care!

Aug 26, 2023 -

Bill Jacobs MINI responded

Hi Grace, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 22, 2023

Steven Erazo is an amazing service advisor. I went to get my car serviced and he answered all the questions I had. Great dealership. More

by Kayla
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Aug 25, 2023 -

Bill Jacobs MINI responded

Hi Kayla, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 26, 2023 -

Bill Jacobs MINI responded

Hi Kayla, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! If you have any further questions, please give us a call. We're always happy to help!

August 18, 2023

Ask for Mitch in the service department. He is always so helpful when scheduling my mini’s maintenance and carefully explains any questions I may have. The service team is efficient and cou More

by cfera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch S.
Aug 20, 2023 -

Bill Jacobs MINI responded

Cfera1, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

Aug 20, 2023 -

Bill Jacobs MINI responded

Cfera1, we are glad we could help! We hope to see you soon!

August 15, 2023

Mitch Shefveland is sincerely the best! Every time I need to schedule maintenance on my MINI he assists me with my appointment, down to the little details! Mitch has proven again and again More

by Samantha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Aug 20, 2023 -

Bill Jacobs MINI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

August 12, 2023

My service was wonderful. Received phone calls daily. Mitch and his team took very good care of me. More

by Mable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch s.
Aug 15, 2023 -

Bill Jacobs MINI responded

Hi Mable, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2023

Great service. Mitch S. Provided great communication and service. Will service my car here again. More

by Mable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch S.
Aug 15, 2023 -

Bill Jacobs MINI responded

Hi Mable, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. We look forward to your next visit! Take care!

August 10, 2023

Always have a great experience coming to this dealership to get my car serviced. Steven Erazo is great and I don't mind taking the drive to this dealership. More

by Amanda
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Aug 12, 2023 -

Bill Jacobs MINI responded

Hi Amanda, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 09, 2023

Service here for our MINIs has always been terrific. Mitch is the best…always helpful in pointing out what is really needed and what isn't necessary. Returning customer! More

by MfS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Aug 10, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at MINI Service Center!

August 09, 2023

I know I can always have a great experience at Bill Jacobs Mini. Steven Erazo made the process so seamless. More

by alison
Recommend Dealer
Yes
Employees Worked With
steven erazo
Aug 10, 2023 -

Bill Jacobs MINI responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 09, 2023

My service advisor Steven Erazo was very nice and made the process of getting my car serviced so easy. More

by joanna
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Aug 10, 2023 -

Bill Jacobs MINI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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