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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
549 Reviews

549 Reviews of Bill Jacobs MINI - Service Center

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October 10, 2023

Steven Eraso was an exceptional service adviser. Many thanks. I appreciate your wisdom and kindness. More

by iambetsysmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Eraso
Oct 12, 2023 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

Oct 12, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2023

Each time I bring my mini in, I feel like I am getting top notch service. The staff is always friendly and thorough. I feel like I’m taking good care of my car when I bring it here. More

by Mini Countryman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch, Pablo
Oct 03, 2023 -

Bill Jacobs MINI responded

Hi Mini, we are so happy to read such a great review about Bill Jacobs MINI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 29, 2023

Professional, caring. The team really knows their stuff when it comes to servicing Mini Coopers! More

by seejohnrun916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Oct 01, 2023 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. If you have any further questions, please give us a call. We're always happy to help!

September 29, 2023

I've been a happy service customer of Mitch Shefveland's for almost 10 years now. He's a great communicator & strives to please. He's often gone out of his way for me & other customers that he's worked with More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Oct 01, 2023 -

Bill Jacobs MINI responded

Hi Andy, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! If you have any further questions, please give us a call. We're always happy to help!

September 28, 2023

I have been so well taken care of by Mitch in the service department and Jim who delivered my loaner and picked up my mini for service. Buying my mini from Bill Jacobs has been a decision I continue to be th More

by Satisfied buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland; Jim
Sep 29, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2023

I bought my mini Cooper 10 years ago from the dealership and have always had Mitch and the service department work on it and I've always been happy with their job. It is kept my mini Cooper Mel B and excell More

by jedikngt6294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Sep 29, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2023

Mitch and his team are excellent with everything they do for servicing my Mini Countryman. More

by Rahellah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Sep 29, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 20, 2023

Bill Jacobs MINI review on 10/10 service September 13, 2023! We were quite happy with the outstanding service we received for our Mini. It’s a huge relief that the excellent service guys are always hones More

by cgallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland (I’m so sorry that I don’t have the service guys’ names)
Sep 22, 2023 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2023

Great service advisor Steven Erazo. Great dealership. Don't mind the drive I have to take to get there. More

by Emma
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Sep 19, 2023 -

Bill Jacobs MINI responded

Hi Emma, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

Sep 19, 2023 -

Bill Jacobs MINI responded

Hello Emma, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2023

Great and clean dealership. Service Advisor Steven Erazo was very friendly and informative. My go to place More

by Maria
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Sep 19, 2023 -

Bill Jacobs MINI responded

Hello Maria, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Sep 19, 2023 -

Bill Jacobs MINI responded

Hi Maria, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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