Bill Jacobs MINI - Service Center

My service advisor Steven Erazo is amazing. He always accommodates me when I need to get my car serviced He always accommodates me when I need to get my car serviced More

The dealership was clean and orderly. Cars were presented in a fun fashion for potential buyers to look at them in depth. I was greeted immediately by staff who offered me a seat and a be Cars were presented in a fun fashion for potential buyers to look at them in depth. I was greeted immediately by staff who offered me a seat and a beverage. Very kind and updated me on my wait until I was seen at my scheduled time. When I met with Mitch, he was kind enough to walk me over the process, hear my concerns regarding my vehicle and advised how the service would proceed. Mitch was very detailed and helpful with explaining all steps in the process as well as assuring me issues with the vehicle would be resolved. Mitch was a pleasure to work with and happy to work with him again. More

Mitchell was very friendly patient and accommodating. He explained the service that was needed and he kept me informed throughout the process! He explained the service that was needed and he kept me informed throughout the process! More

Thank you to Mitch Shefveland for everything including getting me in the queue for the work needed, the ride home which was 5 ⭐️ and the car wash and clean interior. Your attention to every detail and th getting me in the queue for the work needed, the ride home which was 5 ⭐️ and the car wash and clean interior. Your attention to every detail and thorough explanations are always appreciated. More

Bill Jacobs takes such good care of their customers! From the time you arrive to when the work is complete they keep you informed and appraised as to how the job is coming along and the cost estimate wa From the time you arrive to when the work is complete they keep you informed and appraised as to how the job is coming along and the cost estimate was spot on. They completed the work as promised with their estimate of how long the work would take and I left feeling like they appreciated my business. Mitchell Shefveland checked me in and it couldn't have gone smoother. I will be back! More

They continously do great work and keep me up to date and inform me of the maintenance my car needs to keep it in working order. Mitch also gives the place a friendly vibe on top of keeping me in the know ab inform me of the maintenance my car needs to keep it in working order. Mitch also gives the place a friendly vibe on top of keeping me in the know about my car and it's needs to keep it in tip top shape. More

I have been coming here for well over 15 years and the service has always been great!! service has always been great!! More

Excellent customer service, professional and friendly staff. I would Highly recommend this dealership for all of your Mini needs. Mitchell the service advisor and Gavin the technician were very helpful. staff. I would Highly recommend this dealership for all of your Mini needs. Mitchell the service advisor and Gavin the technician were very helpful. 5 Star dealership. More

Wonderful experience getting the MINI serviced at Bill Jacob’s MINI in Naperville. Mitch was very informative and great to work with. Jacob’s MINI in Naperville. Mitch was very informative and great to work with. More

Got good service from Mitchell Shefveland. Very courteous, friendly, and thorough. My car was seen promptly at the appt time. Very courteous, friendly, and thorough. My car was seen promptly at the appt time. More