Bill Jacobs MINI - Service Center

I have owned my Mini just under 6 years and it was out of warranty. My transmission was acting up on me on a Saturday and I was unable to drive my car any longer. I was VERY worried about what it would cost warranty. My transmission was acting up on me on a Saturday and I was unable to drive my car any longer. I was VERY worried about what it would cost to repair and whether I was going to be able to get a rental on Monday. I called and left Mitch Shefveland a message 15 minutes before he was due to start work. Mitch returned my call 5 minutes later, 10 minutes before his start time!! I am out of their service range so he told me to get my car towed in and he would have a loaner car for me when I arrived. It turned out I was going to need a NEW transmission!😳 Mitch reached out to Mini and between Mini and the dealership I received a goodwill offer to replace my Mini transmission for a GREATLY reduced price. I am feeling so thankful right now! I have Mitch Shefveland to thank for this. My next car I buy will more than likely be a Mini and Mitch is the reason why! Every time I have had to receive service on my car Mitch has gone way above and beyond my expectations! Mitch Shetland deserves a HUGE raise! More

Since purchasing our new Countryman experience with the dealership has been terrific. Our service advisor Mitch has been attentive to our needs and has provided excellent service. dealership has been terrific. Our service advisor Mitch has been attentive to our needs and has provided excellent service. More

Mitch went above and beyond for us! Best service I’ve ever had! He went over each item and provided a video. It was a reasonable price too! Best service I’ve ever had! He went over each item and provided a video. It was a reasonable price too! More

Such great customer service by Mitch! Explains everything thoroughly and provides updates on status of service throughout visit. Explains everything thoroughly and provides updates on status of service throughout visit. More

Service at Bill Jacobs Mini has always been impeccable. This is due to the thoroughness of Mitch Shefveland. He explains the recommended and required maintenance in detail and makes sure to apply the websi This is due to the thoroughness of Mitch Shefveland. He explains the recommended and required maintenance in detail and makes sure to apply the website discounts. He is a gem ♥️ More

The best service ever. Mitch Shefveland is just outstanding!! He is knowledgeable, helpful, courteous, pleasant. I feel like I have a good friend who has my back. He is ve Mitch Shefveland is just outstanding!! He is knowledgeable, helpful, courteous, pleasant. I feel like I have a good friend who has my back. He is very thorough in explaining what service is needed and why. Also recommending prevention service and when and if it is needed. I am now driving my 5th Mini Cooper because I love the car and thrilled with the level of service in general Mitch just takes it over the top More

For the last 3 years i have been coming for service for my Mini as the dealership i got my Mini from is no longer. I have always had great service. The employees are wonderful and my dog loves going there my Mini as the dealership i got my Mini from is no longer. I have always had great service. The employees are wonderful and my dog loves going there as he hates being home alone. My service advisor is always helpful and keeps me informed as to what is going on with my car More

Bill Jacobs Mini in Naperville, IL. is a great dealership.Fast and efficient with a clean comfortable waiting areas. Mitch Shetland couldn’t be nicer. He clearly explains all services n is a great dealership.Fast and efficient with a clean comfortable waiting areas. Mitch Shetland couldn’t be nicer. He clearly explains all services needed and the time involved. I am especially grateful to this dealership for their pick up and return policy at no charge. During a long illness I took advantage of this service. I will always drive a Mini , and a lot of the reason why is due to the excellent service I have always received. More

Wonderful experience at the Bill Jacobs MINI Service Center. I was asked to come in regarding a recall, and the service was provided fast and easily with Mitchell's help. Overall, wonderful experience. Center. I was asked to come in regarding a recall, and the service was provided fast and easily with Mitchell's help. Overall, wonderful experience. More

This mini dealer is always so helpful! I appreciate everything they do to keep my car running well. Mitch is super knowledgeable and helpful every time he looks at my car! I appreciate everything they do to keep my car running well. Mitch is super knowledgeable and helpful every time he looks at my car! More