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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
549 Reviews

549 Reviews of Bill Jacobs MINI - Service Center

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July 10, 2024

It seems the dealership goes over and above to make sure you’re very satisfied More

by Hyifda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch from service
Jul 10, 2024 -

Bill Jacobs MINI responded

Hi Hyifda, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Jul 11, 2024 -

Bill Jacobs MINI responded

Hello Hyifda, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jul 11, 2024 -

Hyifda responded

Seems like they always go over and above their job in the service department. Mitch has been a great service writer.

June 30, 2024

Great dealer and staff. Mitch always takes exceptional care of us and is like family. We will be a customer for life. More

by Tara P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Jul 01, 2024 -

Bill Jacobs MINI responded

Hi Tara, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 29, 2024

Steven Erazo was amazing! He's such a great service advisor and always keeping me informed on car needs. More

by albi
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Jul 01, 2024 -

Bill Jacobs MINI responded

Hi Albi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 29, 2024

I brought my mini to get serviced and had an exceptional visit with the help of Steven Erazo! More

by joey
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Jul 01, 2024 -

Bill Jacobs MINI responded

Hi Joey, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

June 26, 2024

Mitch is fabulous! He cares about his customers and does a great job every time. More

by savannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Jun 27, 2024 -

Bill Jacobs MINI responded

Savannah, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 04, 2024

Mitchell shefveland is just the best! Great communication and service. I’ve come here several times for services and it’s always been great. More

by margo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell shefveland
Jun 07, 2024 -

Bill Jacobs MINI responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

Jun 07, 2024 -

Bill Jacobs MINI responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2024

Mitch Shefveland has been my service advisor and is a rockstar. He is personable, knowledgeable and I never feel pressure from him or feel like he is trying to make a sale. His warm presence builds a rel More

by Klb_1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Jun 07, 2024 -

Bill Jacobs MINI responded

Hi, thank you for taking the time to leave a review for us at Bill Jacobs MINI. We're happy we could meet your expectations! Thank you again for the great review!

Jun 07, 2024 -

Bill Jacobs MINI responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2024

This is an exceptional place. All of the staff were friendly and helpful. What I thought was going to be a huge hassle since I had to come from quite a distance turned out better More

by Daynak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Jun 05, 2024 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We look forward to your next visit! Take care!

May 30, 2024

Recently I needed to get a big job done to my car. I was very relieved to have gotten the help I need from Mitch S. In service. He was very timely on his updates and was always sure to get me taken ca More

by Pablotoledo.m03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
May 31, 2024 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2024

Mitchell, my service advisor, did a great job explaining all the work needed. Kept me up to date on the progress. Nice working with him! More

by C T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell
May 31, 2024 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

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