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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
662 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 662 reviews

August 27, 2024

I recently took delivery of a 2025 Mini Cooper S Hardtop. Aside from loving the car, which is fabulous, I am most impressed with my salesperson, Ali Daraiseh. He was topnotch and really great to work with. N More

by tpbernier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Daraiseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Bill Jacobs MINI responded

Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 25, 2024

Mitch was so friendly. He provided thorough explanations of what should be done and what would be done with my vehicle. More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
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Aug 31, 2024 -

Bill Jacobs MINI responded

Hi Julie, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

The service advisor, Steven Erazo, that assisted me during my visit was amazing. He truly provided great customer service. More

by michael
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 25, 2024 -

Bill Jacobs MINI responded

Hello Michael, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

Bill Jacobs Mini is a nice place. Staff is amazing and the advisor Steven Erazo was extremely helpful More

by christina
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
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Aug 25, 2024 -

Bill Jacobs MINI responded

Hello Christina, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

I always get great service going in to get my car serviced. Steven Erazo always lets me know what is getting done to my car. More

by joshua
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 25, 2024 -

Bill Jacobs MINI responded

Hi Joshua, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

It was a great experience. Service was fast and the advisor Steven Erazo was really nice and helpful More

by rosie
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 25, 2024 -

Bill Jacobs MINI responded

Hello Rosie, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

Awesome service. My advisor Steven Erazo had me in and out and service prices didnt seem too crazy More

by jake
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 25, 2024 -

Bill Jacobs MINI responded

Hello Jake, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

My service rep Steven Erazo is always courteous, knowledgeable, and fast. His recommendations are thoughtful and well received. More

by mallory
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 25, 2024 -

Bill Jacobs MINI responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

Steven Erazo was awesome, very knowledgeable, straight forward and honest. I know I can always count on him on my car needs More

by rachel
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 25, 2024 -

Bill Jacobs MINI responded

Hello Rachel, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

Bill Jacobs MINI is a great dealership who continues to give great customer service and the service department have been great keep me informed about my MINI Cooper. Mitch in my the service department is More

by cmbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Aug 31, 2024 -

Bill Jacobs MINI responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Aug 31, 2024 -

Bill Jacobs MINI responded

Hi, thank you for taking the time to leave a review for us at MINI Service Center. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

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