Bill Jacobs MINI

Great experience Just bought a new Countryman there had a great experience. Definitely recommend! I got the car I wanted and at a great price. Nothing bad to say. Just bought a new Countryman there had a great experience. Definitely recommend! I got the car I wanted and at a great price. Nothing bad to say. More

Hit my car while in for service! Never ever buy a car from Bill Jacobs Mini Cooper in Naperville. This happened in September. I brought my car in for service under the maintenance wa Never ever buy a car from Bill Jacobs Mini Cooper in Naperville. This happened in September. I brought my car in for service under the maintenance warranty. I spent $1,050 on things that weren't covered. They didn't have a rental car like they said. I told them I needed one because I had a friend's funeral to go to that weekend. I wait at enterprise rent a car until they score me a jeep (was going to be a mini van but I got lucky). It takes days for the car to get in there. They call me Monday and tell me they have bad news. The car had been hit by one of their porters. They never tell me to come and see the damage, they do not file an accident report and they take it to a body shop of their choice without my consent. I'm told it needs a whole new hood. I show up unannounced the following morning and demand to be taken to my car to see the damage. I'm told its just the hood. I show up. The grill is smashed, the headlight is messed up, the hood is buckled and there's a scuff on the bumper. They refuse to do anything besides fix the vehicle. I ask for another car with no accident history or to be compensated for the depreciation of the vehicle (on an accident I didn't cause). They refuse. A week goes by and after contacting the owners daughter through email ......no answer besides they're going to fix it. The manager contacts me over a week later just offering the same. No "hey we will make it up to you" , "we will make this right" , "we want you as a customer" . They tell me the car won't depreciate because they didn't file an accident report (illegal). If the damage was over $1,500 they needed to file a report. It was $2,800. So I go to the police and get report. I have a admittance of guilt summary from the service department and an estimate from their body shop. I call corporate. They say give us three business days and we will make you an offer. A week goes by and I can't get a hold of the contact. I call last week and they say we're not going to do anything for you besides fix the vehicle. No customer service. They're arrogant, incompetent and a shady business. Instead of stepping up to the plate , they're defiant. They screwed up and colluded to hide the damage. No body work was done to my car (I wouldn't let them) , but when I picked it up it was washed. The scuff on the bumper was washed off. DO NOT BUY A CAR FROM THESE PEOPLE OR HAVE ONE SERVICED THERE. They think it's the wild west with no accountability. More

Very Friendly My first ( and not the last ) time I took my Mini to Bill Jacobs for repairs, I was welcomed in a very friendly and trusting experience from Mr. Bob H My first ( and not the last ) time I took my Mini to Bill Jacobs for repairs, I was welcomed in a very friendly and trusting experience from Mr. Bob Horrell. I feel that their service department is very knowledgeable and most of all very honest. More

Service Dept. My 2012 Mini S windows started to go down of their own volition. The remarkable service technicians worked tirelessly for over a week to determine th My 2012 Mini S windows started to go down of their own volition. The remarkable service technicians worked tirelessly for over a week to determine the cause and find a solution to the problem. Bob (my service rep) was extremely patient with my many calls for status reports. My Mini is repaired, thoroughly cleaned inside and out and I believe I made a new and quite dependable friend in Bob. More

Earnest money deposit I gave these folks a $500 earnest money deposit on Feb. 12, 2014 to hold a car until financing could be arranged. Financing was declined but my earne I gave these folks a $500 earnest money deposit on Feb. 12, 2014 to hold a car until financing could be arranged. Financing was declined but my earnest money has yet to be returned. Mike Ruiz, a sales manager, assured me it would be returned to my credit card within 7 business days, which didn't happen, and now, is no longer answering my emails. I guess my next email will need be to the Illinois Attorney General. I'll give Bill Jacobs Mini a 5-star rating for thievery! More

Bought a used Subaru Outback here. The buying process was simple and with no pressure at all. There were some issues with the vehicle which I brought to their attention. Their follow up was great, all repair simple and with no pressure at all. There were some issues with the vehicle which I brought to their attention. Their follow up was great, all repairs were done as promised and to my satisfaction. It is rare to see a dealership that truly stands behind their cars and will do everything possible to create a life time customer! I highly recommend Bill Jacobs Mini for your next car purchase, new or used. Ill be checking their inventory for sure when I am ready for my next car! Five star customer service! Special thanks to Ivan and Mike who made this experience remarkable! More

Kyle Kelly was the best salesman that I ever had the pleasure of working with. He was not pushy as some salesmen tend to be. This was my fourth mini purchase and I must say I have never been more sati pleasure of working with. He was not pushy as some salesmen tend to be. This was my fourth mini purchase and I must say I have never been more satisfied. More

My experience with the Bill Jacobs dealership in Naperville was first class. I was afforded the luxury of test driving several vehicles all at a moments notice. The sales team were fantastic and ben Naperville was first class. I was afforded the luxury of test driving several vehicles all at a moments notice. The sales team were fantastic and bent over backwards to find my ideal model and spec. I never felt pressurized, it was a great experience. I was given a thorough run through of the car and all of its functions. I love my MINI and I love this dealership, I'm extremely happy I have a relationship with them and this incredible brand. The financial aspects were seamlessly easy and fast and the team ensured I received the best rates and deals possible. 10/10! More

I visited Bill Jacobs MINI after previously having a poor experience attempting to purchase a MINI at another area dealership. Sal Santiago and John LaRock worked to provide me with the perfect car and a gr experience attempting to purchase a MINI at another area dealership. Sal Santiago and John LaRock worked to provide me with the perfect car and a great deal. The entire experience from initial greeting to delivery of my new vehicle was handled professionally and efficiently. Both fellows followed up with me after the sale to make sure I was satisfied. I would highly recommend Bill Jacobs MINI and particularly these two guys to anyone interested in purchasing a MINI in this area. More

Came in for a recall and came home with a brand new countryman. My wife loved her Cooper hard top. So to sell her a new cooper was no small feet. They even let us take the car out for dinner! It was ju countryman. My wife loved her Cooper hard top. So to sell her a new cooper was no small feet. They even let us take the car out for dinner! It was just a great experience. Maybe thats why we've bought our last two cars from them. More