Bill Jacobs MINI

Go See Mike Mike in service has been wonderful, he is very thorough with all of his explanations. He let me know exactly what I needed on my next visit. He is the Mike in service has been wonderful, he is very thorough with all of his explanations. He let me know exactly what I needed on my next visit. He is the best! More

MINI Service Brought our new Mini Cooper in for a parts installation at Bill Jacobs MINI in Naperville. Mitch Shefveland was our Service Advisor. Mitch did an ex Brought our new Mini Cooper in for a parts installation at Bill Jacobs MINI in Naperville. Mitch Shefveland was our Service Advisor. Mitch did an excellent job of getting us in/out in a timely manner. Work done was explained in a very professional and courteous manner. More

Had the click and drive system installed at the service department. Mitch Shefveland was incredibly helpful and kind. He made me feel welcome and right at home. The job was completed quickly and efficientl department. Mitch Shefveland was incredibly helpful and kind. He made me feel welcome and right at home. The job was completed quickly and efficiently. Thank you Mitch! More

Unbelievable service by Aldo Huerta and the service team. Walked me through the process of servicing my Mini making me feel confident about the work they we’re going to do.....I’m definitely a Bill Jacobs fa Walked me through the process of servicing my Mini making me feel confident about the work they we’re going to do.....I’m definitely a Bill Jacobs fan! More

Mitch is the best service advisor!! I've dealt with others, but he is the absolute best! He ALWAYS takes care of me. If I have an issue on a day he's off, I wait till the next time he's working before others, but he is the absolute best! He ALWAYS takes care of me. If I have an issue on a day he's off, I wait till the next time he's working before I deal with the issue. I'll never trust anyone but Mitch. This is my 3rd Mini, and he's been my guy throughout it all. On a scale of 10 Mitch is a 20. More

I have been a Bill Jacobs Mini customer for almost 20 years. Great dealership, in its best form right now. Service is great (Mitch is easy to work with and a good communicator). They are professional, r years. Great dealership, in its best form right now. Service is great (Mitch is easy to work with and a good communicator). They are professional, respectful of the customer's time, and truly ready to help. More

This was my first time at Bill Jacobs MINI in Naperville, and I will absolutely be back. Aldo Huerta helped me out and was very personable and gave me his honest recommendations, which I very much appreciate and I will absolutely be back. Aldo Huerta helped me out and was very personable and gave me his honest recommendations, which I very much appreciated. Overall great experience. More

Mike in service was great. My car was completed quickly and exactly how I wanted. Go see home if you need anything he will take care of you. and exactly how I wanted. Go see home if you need anything he will take care of you. More

Mike witkowski really made my visit painless. He kept me updated daily and explained things to me so I was aware of each step.he called me as soon as it was done so I. Oils come pick up my car and get back updated daily and explained things to me so I was aware of each step.he called me as soon as it was done so I. Oils come pick up my car and get back to my normal life. More

Service Courtesy & Care as Important as Purchase of Vehicle Although when I made the appointment for servicing my Mini, I was assigned another employee. When I arrived, Mitch remembered my face (and name) and Although when I made the appointment for servicing my Mini, I was assigned another employee. When I arrived, Mitch remembered my face (and name) and motioned for me to come work with him. "I'm your rep" he said with a smile. His is ALWAYS so patient explaining aspects of my car and servicing, even explaining twice if I still don't understand. He remembers, respects, and values his clients. He understands how the bond between a Mini and their owner is strong and solid, and he extends that same commitment to the customer. This is my second Mini, and Mitch (and the Bill Jacobs Dealership) is a significant reason why! Catherine More