Bill Jacobs MINI

Mitch is the best service advisor!! I've dealt with others, but he is the absolute best! He ALWAYS takes care of me. If I have an issue on a day he's off, I wait till the next time he's working before others, but he is the absolute best! He ALWAYS takes care of me. If I have an issue on a day he's off, I wait till the next time he's working before I deal with the issue. I'll never trust anyone but Mitch. This is my 3rd Mini, and he's been my guy throughout it all. On a scale of 10 Mitch is a 20. More

I have been a Bill Jacobs Mini customer for almost 20 years. Great dealership, in its best form right now. Service is great (Mitch is easy to work with and a good communicator). They are professional, r years. Great dealership, in its best form right now. Service is great (Mitch is easy to work with and a good communicator). They are professional, respectful of the customer's time, and truly ready to help. More

This was my first time at Bill Jacobs MINI in Naperville, and I will absolutely be back. Aldo Huerta helped me out and was very personable and gave me his honest recommendations, which I very much appreciate and I will absolutely be back. Aldo Huerta helped me out and was very personable and gave me his honest recommendations, which I very much appreciated. Overall great experience. More

Mike in service was great. My car was completed quickly and exactly how I wanted. Go see home if you need anything he will take care of you. and exactly how I wanted. Go see home if you need anything he will take care of you. More

Mike witkowski really made my visit painless. He kept me updated daily and explained things to me so I was aware of each step.he called me as soon as it was done so I. Oils come pick up my car and get back updated daily and explained things to me so I was aware of each step.he called me as soon as it was done so I. Oils come pick up my car and get back to my normal life. More

Service Courtesy & Care as Important as Purchase of Vehicle Although when I made the appointment for servicing my Mini, I was assigned another employee. When I arrived, Mitch remembered my face (and name) and Although when I made the appointment for servicing my Mini, I was assigned another employee. When I arrived, Mitch remembered my face (and name) and motioned for me to come work with him. "I'm your rep" he said with a smile. His is ALWAYS so patient explaining aspects of my car and servicing, even explaining twice if I still don't understand. He remembers, respects, and values his clients. He understands how the bond between a Mini and their owner is strong and solid, and he extends that same commitment to the customer. This is my second Mini, and Mitch (and the Bill Jacobs Dealership) is a significant reason why! Catherine More

Mitch Shefveland the dealership Service Advisor was very helpful in answering all of my questions and kept in touch with me on daily basis to keep me informed as to the status of my vehicle. Elgan, the hike helpful in answering all of my questions and kept in touch with me on daily basis to keep me informed as to the status of my vehicle. Elgan, the hiker who returned my vehicle to me assisted me in programming my cell phone into the vehicle system and answered my many questions. More

I have owned my luxury vehicles in my 49 years but mini customer service definitely is one of the best. During the pandemic I have worked from home. With my work load being overloaded I didnt have the tim customer service definitely is one of the best. During the pandemic I have worked from home. With my work load being overloaded I didnt have the time to get my flat tire to the dealer. I called mini customer for the tow. They picked my vehicle up and took it to the dealer. Mitch contacted me after my car arrived all the while he kept me constant contact until the return of my vehicle. I used their texting app to pay my balance -it was simple. My car was washed and vacuumed. Thank you Mini, Bill Jacob's, and Mitch for a job well done again. More

When you invest in a Mini, you understand up front there will be costs to take care of your driving machine. Mitch Shefveland does an excellent job explaining the service needed, and the costs. His follow u will be costs to take care of your driving machine. Mitch Shefveland does an excellent job explaining the service needed, and the costs. His follow up is first rate. More

Excellent and extremely professiomal As always, Mitch and his highly talented service crew Took care of some serious repairs most of which were covered by warranty! Kudos to all and keep As always, Mitch and his highly talented service crew Took care of some serious repairs most of which were covered by warranty! Kudos to all and keep up the great work- you have acustomer for life! More