Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs MINI
Naperville, IL
652 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 652 reviews
December 04, 2020
Dealership is clean and comfortable and the service advisor was knowledgeable and friendly. Although it is not close to where I live, it was worth the drive. advisor was knowledgeable and friendly. Although it is not close to where I live, it was worth the drive. More
by DAVIDTHIBS
Employees Worked With
Mitch Shefveland
November 25, 2020
Mitch Did a great job! Loaner was ready. Fast diagnostic with a text. Explain each issue thoroughly. Great way to do Business. Like using technology keeps both sides safe. Must have employee! with a text. Explain each issue thoroughly. Great way to do Business. Like using technology keeps both sides safe. Must have employee! More
by newton.plus
Employees Worked With
Mitch
November 25, 2020
Superior service from Mitch and Mike in Service on my 2017 Mini Cooper Countryman. They made the experience an easy one when it could have been a beast. Absolutely trust these 2! 2017 Mini Cooper Countryman. They made the experience an easy one when it could have been a beast. Absolutely trust these 2! More
by Lynda B
Employees Worked With
Mitch, Mike
November 06, 2020
Mitch Shefveland at Bill Jacobs Mini, the best for aervice. I have been coming to Bill Jacobs Mini since 2011. Always treated well. I do recommend! aervice. I have been coming to Bill Jacobs Mini since 2011. Always treated well. I do recommend! More
by johnsville
Employees Worked With
Mitch Shefveland
October 30, 2020
I have used their service department many times. Mitch and his team of Aldo and Mike always do amazing work, are friendly and make you feel right at home. Amazing service time and time again. and his team of Aldo and Mike always do amazing work, are friendly and make you feel right at home. Amazing service time and time again. More
by Jk8969
Employees Worked With
Mike, Aldo, Mitch
October 22, 2020
Love my MINI, love this dealership! The service is excellent. My 2005 Cooper S still purrs like a kitten thanks to Bill Jacobs MINI. I wouldn’t go anywhere else. excellent. My 2005 Cooper S still purrs like a kitten thanks to Bill Jacobs MINI. I wouldn’t go anywhere else. More
by cmoauro
Employees Worked With
Mitch
October 19, 2020
Great service over and beyond Mitch has been taken care Great service over and beyond Mitch has been taken care of my Lil mini for a few years now , always follows through straight honest service , he s s Great service over and beyond Mitch has been taken care of my Lil mini for a few years now , always follows through straight honest service , he s simply the best ! More
by Rosemoreno1016
Employees Worked With
Mitch at Bill Jacobs of Naperville
October 09, 2020
The service for our MINI was superb! Mike and Mitch were very cordial, professional, clear and complete about the service needed or recommended. Very pleased. very cordial, professional, clear and complete about the service needed or recommended. Very pleased. More
by ljwimsey
Employees Worked With
Mike, Mitch
