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Bill Jacobs MINI
Naperville, IL
652 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 652 reviews
February 08, 2021
Outstanding service at Bill Jacob Mini in Naperville! Fast, friendly, knowledgeable! Mitch is great to work with! Definitely recommend.... will be back again and again Fast, friendly, knowledgeable! Mitch is great to work with! Definitely recommend.... will be back again and again More
by Chriters13
Employees Worked With
Mitch
February 08, 2021
Mitch Shefveland really came through for me today and put my mind at ease. He is conscientious and smart which helps tremendously. Great service advisor and wonderful representative of Bill Jacobs. my mind at ease. He is conscientious and smart which helps tremendously. Great service advisor and wonderful representative of Bill Jacobs. More
by iambetsysmith
Employees Worked With
Mitch Shefveland
January 21, 2021
Prompt, professional service! Service appointments scheduled to give enough time to explain the details of suggested maintenance plans. Everyone involved in the process courteous and friendly. scheduled to give enough time to explain the details of suggested maintenance plans. Everyone involved in the process courteous and friendly. More
by VIVID
Employees Worked With
Mike Witkowski
January 19, 2021
They repaired my mini: supercharger oil, engine oil, water pump, brake sensor, various water leaks. My service advisor was Mitch Shefveland. He was very good at keeping me aware of the progress of the r water pump, brake sensor, various water leaks. My service advisor was Mitch Shefveland. He was very good at keeping me aware of the progress of the repairs including several I was not aware of. He included pictures of these new findings. More
by jhh
Employees Worked With
Mitch Shefveland
January 08, 2021
Excellent dealership and Mitch in service is awesome. Highly recommend. They care more about the customer than they do about the money. Very thorough and always explain service clear and concise. Highly recommend. They care more about the customer than they do about the money. Very thorough and always explain service clear and concise. More
by Jjd
Employees Worked With
Mitch
December 22, 2020
I bought my 2007 Cooper here new and have always brought it here for service. In the MINI Service department, Mitch Shefvelend has kept my car running well over the years. Strongly recommended. it here for service. In the MINI Service department, Mitch Shefvelend has kept my car running well over the years. Strongly recommended. More
by John
Employees Worked With
Mitch Shefvelend
December 07, 2020
Mitch and his crew went well over the call of duty. It seemed they thought everything out ahead of time. Excellence was deeply appreciated! The service given put my mind at ease and my car feeling and loo seemed they thought everything out ahead of time. Excellence was deeply appreciated! The service given put my mind at ease and my car feeling and looking good. More
by Kdepot
Employees Worked With
Mitch Shefveland
