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Bill Jacobs MINI
Naperville, IL
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 648 reviews
March 07, 2021
I purchased my Mini here 3 years ago and I always get it serviced here with Mike. He is great to work with. I am always treated like family. I am in and out and kept informed with updates on the service. serviced here with Mike. He is great to work with. I am always treated like family. I am in and out and kept informed with updates on the service. More
by Mary Ellen
Employees Worked With
Mike in service
March 03, 2021
They are very efficient. The dealership is kept spotless. Service is very good. Anyone I dealt with was courteous and very knowledgeable. A good experience. spotless. Service is very good. Anyone I dealt with was courteous and very knowledgeable. A good experience. More
by abranz26
Employees Worked With
Mike Witkowski
February 15, 2021
The service person Mike is very good at his job and hast the customer in his best interest. The service department at bill jacobs is 2nd to None I will buy another mini because of these guys!!! the customer in his best interest. The service department at bill jacobs is 2nd to None I will buy another mini because of these guys!!! More
by altulo53
Employees Worked With
Mike
February 10, 2021
Mitch Shefveland was very helpful with our needs. Was upfront and honest when it came to needed services. Would recommend working with Mitch for service. upfront and honest when it came to needed services. Would recommend working with Mitch for service. More
by Dan
Employees Worked With
Mitch Shefveland
February 09, 2021
Several issues went wrong with my purchase. First, They Several issues went wrong with my purchase. First, They failed to pay the state of Wisconsin the taxes I paid to them so I got a bill from the state Several issues went wrong with my purchase. First, They failed to pay the state of Wisconsin the taxes I paid to them so I got a bill from the state to pay the taxes AGAIN. Had to chase that down and finally got them to pay it. They OVERCHARGED me for the maintenance plan they offered me. They had agreed to sell me the plan at a discount as an incentive to take the car which had been sitting for a while. I let that one go at the time but now, I have been made aware that the maintenance plan they told me was good for three years from the purchase of my vehicle, isn't. They registered it as the date they GOT the vehicle. After speaking with several people at the dealership, I was told, sorry. The person who sold you that is no longer with the dealership so there's nothing we can do. Now I'm out 7 months of maintenance that I paid for. This business is dishonest. They lied, tried to cheat the tax system, and overcharged me. I want other consumers to be aware of their deceptive practices. More
by allmelsjunk
Employees Worked With
Anna Bourdecki, among others.
February 08, 2021
Outstanding service at Bill Jacob Mini in Naperville! Fast, friendly, knowledgeable! Mitch is great to work with! Definitely recommend.... will be back again and again Fast, friendly, knowledgeable! Mitch is great to work with! Definitely recommend.... will be back again and again More
by Chriters13
Employees Worked With
Mitch
February 08, 2021
Mitch Shefveland really came through for me today and put my mind at ease. He is conscientious and smart which helps tremendously. Great service advisor and wonderful representative of Bill Jacobs. my mind at ease. He is conscientious and smart which helps tremendously. Great service advisor and wonderful representative of Bill Jacobs. More
by iambetsysmith
Employees Worked With
Mitch Shefveland
January 21, 2021
Prompt, professional service! Service appointments scheduled to give enough time to explain the details of suggested maintenance plans. Everyone involved in the process courteous and friendly. scheduled to give enough time to explain the details of suggested maintenance plans. Everyone involved in the process courteous and friendly. More
by VIVID
Employees Worked With
Mike Witkowski
January 19, 2021
They repaired my mini: supercharger oil, engine oil, water pump, brake sensor, various water leaks. My service advisor was Mitch Shefveland. He was very good at keeping me aware of the progress of the r water pump, brake sensor, various water leaks. My service advisor was Mitch Shefveland. He was very good at keeping me aware of the progress of the repairs including several I was not aware of. He included pictures of these new findings. More
by jhh
Employees Worked With
Mitch Shefveland
