Bill Jacobs MINI

Here's what I wrote in May, 2020...I first got to know Here's what I wrote in May, 2020... I first got to know Mitch and the service team at Bill Jacobs when out of the blue, my 2007 Mini (affectionatel Here's what I wrote in May, 2020... I first got to know Mitch and the service team at Bill Jacobs when out of the blue, my 2007 Mini (affectionately named Forrest, denoting his British Racing Green styling) seemed to have caught something like that nasty virus that's going around. Yes, there were so many symptoms that just appeared out of nowhere one day that they kept the Check Engine Light on bright and the computer flashing a multitude of never ending error codes. And all that with just 55,000 miles on him! Well, Forrest is getting a bit older though and I hear that this crummy affliction going around does appear to attack the older models a bit more aggressively... So, on it went; again and again. First, I tried taking Forrest to a local clinic where I thought I could save some money. But, each time they treated and healed one symptom, another set would pop-up, sending Forrest's Check Engine light screaming again. Time after time it went on. It was so painful to see my baby suffer like that. And, since his medical insurance had run out, the cost for his treatments rested squarely on my shoulders as his guardian. Ouch!!! So, I knew it was time to bring in the experts. Coming to the rescue, Mitch and team worked through each issue, looking everywhere for the culprits. Then, when all hope seemed to be lost, the Bill Jacobs team found the lasting cure for that mean old set of failures. Seems the other guys had transplanted some vital organs with look-a-likes, not original Mini components. This caused a chain of reactions that required replacement of those items and more specialized triage to correct the original underlying issue. Mitch and team solved it all and Forrest was soon back home in my garage. Also, the Bill Jacobs team even helped with the treatment expenses the best they could in order to keep the recovery as painless as possible. Way to go Mitch and thanks again for all of the help you folks gave to get my baby Forrest off the ventilator and back on the road! Now, a year later, while still in great overall health from the treatments he received at Bill Jacobs, it was time for Forrest to get some new binders and an oil transfusion. Who did I call? That's right, Mitch and team were more than up to the task. As is their custom, the folks at Bill Jacobs provided me with a fabulous surrogate to use while they operated on my guy. And, when he was ready, I couldn't believe how baby-fresh clean and shiny Forrest was when I picked him up. Seems the Docs at Bill Jacobs had taken a special liking to my ole' guy, adding an extra bit of elbow grease to make both his outside and his inside look like a newborn. One thing is for sure; Mini's like to be cared for in special ways and with specific components. Mitch and team know all about that and continue to work hard to keep my baby happy. More

From sales to service I’m a very happy repeat customer at Bill Jacobs. Mitchell Shefveland is my service contact and he is fantastic to work with. Knowledgeable, courteous, and always available for consult Bill Jacobs. Mitchell Shefveland is my service contact and he is fantastic to work with. Knowledgeable, courteous, and always available for consultation. When you find service like this you make it your dealership. More

MINI Mike was the best. I can’t say enough good things. He was very helpful. Go see him for all of your needs. Thanks! He was very helpful. Go see him for all of your needs. Thanks! More

Mike in service took great care of me when I came in for tires for my vehicle. The process was easy and I was out in a timely manner. I will definitely be a repeat customer. tires for my vehicle. The process was easy and I was out in a timely manner. I will definitely be a repeat customer. More

I purchased my Mini here 3 years ago and I always get it serviced here with Mike. He is great to work with. I am always treated like family. I am in and out and kept informed with updates on the service. serviced here with Mike. He is great to work with. I am always treated like family. I am in and out and kept informed with updates on the service. More

They are very efficient. The dealership is kept spotless. Service is very good. Anyone I dealt with was courteous and very knowledgeable. A good experience. spotless. Service is very good. Anyone I dealt with was courteous and very knowledgeable. A good experience. More

Great customer service! Mitch is a great service rep in mini! always on time an professional! keep up the great work! Will come again for sure! mini! always on time an professional! keep up the great work! Will come again for sure! More

The service person Mike is very good at his job and hast the customer in his best interest. The service department at bill jacobs is 2nd to None I will buy another mini because of these guys!!! the customer in his best interest. The service department at bill jacobs is 2nd to None I will buy another mini because of these guys!!! More

Mitch Shefveland was very helpful with our needs. Was upfront and honest when it came to needed services. Would recommend working with Mitch for service. upfront and honest when it came to needed services. Would recommend working with Mitch for service. More

Several issues went wrong with my purchase. First, They Several issues went wrong with my purchase. First, They failed to pay the state of Wisconsin the taxes I paid to them so I got a bill from the state Several issues went wrong with my purchase. First, They failed to pay the state of Wisconsin the taxes I paid to them so I got a bill from the state to pay the taxes AGAIN. Had to chase that down and finally got them to pay it. They OVERCHARGED me for the maintenance plan they offered me. They had agreed to sell me the plan at a discount as an incentive to take the car which had been sitting for a while. I let that one go at the time but now, I have been made aware that the maintenance plan they told me was good for three years from the purchase of my vehicle, isn't. They registered it as the date they GOT the vehicle. After speaking with several people at the dealership, I was told, sorry. The person who sold you that is no longer with the dealership so there's nothing we can do. Now I'm out 7 months of maintenance that I paid for. This business is dishonest. They lied, tried to cheat the tax system, and overcharged me. I want other consumers to be aware of their deceptive practices. More