Bill Jacobs MINI

Mitch and the crew are extremely helpful and go the extra mile in helping their customers. He is why I always bring my car back for service here mile in helping their customers. He is why I always bring my car back for service here More

I had a lot of repairs to be done. Mike W was fantastic. He was honest and the repairs were done on time. I couldn't be happier. Thanks Mike! He was honest and the repairs were done on time. I couldn't be happier. Thanks Mike! More

Mike at mini was great. He serviced my car from start to finish, it was a very quick and pain free process. I can't recommend this dealership enough finish, it was a very quick and pain free process. I can't recommend this dealership enough More

This is my go to mini dealer. I’ve always had fast service. When you need anything MINI go see Mike in service he knows his cars. service. When you need anything MINI go see Mike in service he knows his cars. More

Go see mike in mini. He is a great advisor and knows his cars. I came in and had fast service. I even got a loaner cars. I came in and had fast service. I even got a loaner More

Mike in the Mini service was very helpful and honest. I brought the car in for front brakes thought for sure it needed them. After they looked at the car I didn’t need brakes they just cleaned them and the brought the car in for front brakes thought for sure it needed them. After they looked at the car I didn’t need brakes they just cleaned them and they were good to go. I won’t go to any other Mini service department. More

We visited the dealership for a repair. I was shocked at the level of customer service they provided. They treated everyone in our party with respect, they were inviting, and truly cared about helping us. M the level of customer service they provided. They treated everyone in our party with respect, they were inviting, and truly cared about helping us. My sister-in-law worked with Mitch and their team. She has been kept in the loop about her car and their findings since they started their work. They even sent her videos throughout the repair process. They treated her with respect, which can be very hard to find in the car industry. They took time to teach her about features on her new vehicle and provided her with a loaner car during the repair time. Between the respect, constant communication, and pride in the facility, I highly recommend working with Mitch and/or anyone from their team! More

I am in the process of working with Mitch over at Bill Jacobs MINI in Naperville, IL. They have been incredible to work with so far. Right off the bat, they did a walk around of my car with me before they Jacobs MINI in Naperville, IL. They have been incredible to work with so far. Right off the bat, they did a walk around of my car with me before they got started. I have never had an experience like that before, it was awesome of them to take the time to go through everything. I was given an amazing loaner car to borrow while they work on mine. Mitch sends me 1-2 updates daily. One day he even let me know that my MINI hadn't gone in for service yet due to a delay with a car ahead of me. That level of communication shows they believe in truly taking care of their customers. It is comforting to know that they will keep you updated, even on the small things. The updates help relieve my worry about my vehicle being in the shop for repairs. I had read a review prior to going to the dealership that said they treat you like family. I now know that is absolutely right. I felt welcomed and that I was a priority. That seems to be rare in today's world. They are transparent and encourage you to ask questions. I am confident that Mitch at Bill Jacobs MINI will help me resolve my problem on my Countryman and I recommend their services to others. More

Mike W. does a fantastic job highly recommended in the service department he’s knowledgeable and follows up on what he promises. Great job as always. service department he’s knowledgeable and follows up on what he promises. Great job as always. More

I always have a great experience when receiving service at this location. Mitch always makes sure to explain all the work being done on my vehicle, and goes above and beyond to help me with any service rel at this location. Mitch always makes sure to explain all the work being done on my vehicle, and goes above and beyond to help me with any service related needs. Thanks Mitch!! More