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Bill Jacobs MINI

Naperville, IL

5.0
653 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 653 reviews

July 13, 2021

It is a pleasure coming to this dealership. Your impression when you drive your Mini in followed by conversing with a greeter to discussing your car with Service Advisor Mitchell Shefveland gives me More

by flyfish007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
July 08, 2021

I’ve always had a pleasant relationship with Jacobs MINI, the sales staff, the finance manager, the service staff, and especially with Mitch Shefveland, my service advisor. He is very knowledgeable and hone More

by Adegrandejr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 07, 2021

I’ve had a Mini Cooper from Bill Jacobs MINI since 2005. Starting with my 2006 Mini (metallic blue with white top five speed manual) that I had for 12 years. During that time the team at Bill Jacobs always More

by MitterB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
July 06, 2021

Bill Jacabs Mini is easy to get to and very clean. We own 2 mini's and we would highly recommend using them. In the service department, we have worked with Mitchell Shefveland and Mike Witkowski. Both Mi More

by Kate & Derek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland, Mike Witkowski, Elgan Erastus
July 06, 2021

I get my mini serviced here. Mike W is the best service advisor ever and the reason I come back. The work is good and the prices are fair More

by Jmcbain59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Witkowski
July 03, 2021

Mitch Shefveland in service has always taken the best care of my Mini’s. He’s right on top of what needs to be done. I enjoy working with him. More

by kskundert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland, Rachel Luginsky
June 30, 2021

Mitchell Shefveland is great advisor to work with, he explain everything you need to know. I highly recommend this place if you want to get quality services More

by Yi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Jul 04, 2021 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 17, 2021

Bill Jacobs MINI sales and service are a pleasure to work with. They truly make owning a Mini and even more special experience. Big thank you to Mitch for seamless and friendly service appointments! More

by Astarz41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Jun 20, 2021 -

Bill Jacobs MINI responded

Hi, We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

June 14, 2021

I am a first time MINI driver, Mitch was so great explaining exactly what to expect while I was there and even showed me how the service department does their inspections More

by Fduran1018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Jun 17, 2021 -

Bill Jacobs MINI responded

Hi, we're happy you found Mitch to be so supportive during your experience here at Bill Jacobs MINI. We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2021

Bill Jacobs Mini has been great 👍🏻 with all of my wants and needs with my Mini Cooper. Mitch had always been kind and courteous when I bring my car in for service. Highly recommend Bill Jacobs Mini if you More

by rv63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Jun 17, 2021 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

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