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Bill Jacobs MINI
Naperville, IL
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 648 reviews
July 24, 2021
My entire experience at Bill Jacobs Mini has been outstanding - from my original purchase in 2017 to the continue positive experience with the Service Department. In particular Mitch Shefveland is fa outstanding - from my original purchase in 2017 to the continue positive experience with the Service Department. In particular Mitch Shefveland is fantastic! Mitch is honest, respectful and goes above and beyond. Recently, I had some damage to my Mini. Mitch was able to get me in the same day to assess the damage and determine if I could continue to drive the car without doing any further damage. He was honest in telling me what needed to be done to fix the car. Unfortunately in the car service industry, it is rare to find honest and caring people. Mitch is that rare person. I will continue to go to Bill Jacobs Mini for as long as he is there. Your really need to clone Mitch. He should be promoted. His values should become the culture of the entire service department. More
by jcaribeaux
Employees Worked With
Mitch Shefveland
July 16, 2021
I’ve bought a car from this location and frequently get my car serviced here. The staff is kind and professional and the building is nice. I’ve worked with Mitch on both cars I’ve brought in and he is alwa my car serviced here. The staff is kind and professional and the building is nice. I’ve worked with Mitch on both cars I’ve brought in and he is always patient and willing to answer any questions I have. More
by jschuh03
Employees Worked With
Mitchell Shefveland
July 15, 2021
Mitchell Shefveland Mini Service AdvisorFriendly staff Mitchell Shefveland Mini Service Advisor Friendly staff Competent staff Knowledgeable staff Clean relaxing waiting area Mitch is excellent at Mitchell Shefveland Mini Service Advisor Friendly staff Competent staff Knowledgeable staff Clean relaxing waiting area Mitch is excellent at explaining everything to me about my mini 4 door hard top More
by Merryirish34
Employees Worked With
Mitchell Shefveland
July 13, 2021
It is a pleasure coming to this dealership. Your impression when you drive your Mini in followed by conversing with a greeter to discussing your car with Service Advisor Mitchell Shefveland gives me impression when you drive your Mini in followed by conversing with a greeter to discussing your car with Service Advisor Mitchell Shefveland gives me confidence that professionals Are attending to my car. More
by flyfish007
Employees Worked With
Mitchell Shefveland
July 08, 2021
I’ve always had a pleasant relationship with Jacobs MINI, the sales staff, the finance manager, the service staff, and especially with Mitch Shefveland, my service advisor. He is very knowledgeable and hone the sales staff, the finance manager, the service staff, and especially with Mitch Shefveland, my service advisor. He is very knowledgeable and honest with me as to what should be and has to be taken care of with my auto. The regular/needed/suggested maintenance has allowed the car to reach 95,000+ miles, and hopefully will go another 95,000. More
by Adegrandejr
Employees Worked With
Mitch Shefveland
July 07, 2021
I’ve had a Mini Cooper from Bill Jacobs MINI since 2005. Starting with my 2006 Mini (metallic blue with white top five speed manual) that I had for 12 years. During that time the team at Bill Jacobs always Starting with my 2006 Mini (metallic blue with white top five speed manual) that I had for 12 years. During that time the team at Bill Jacobs always took care of me. Minimal maintenance needs as the car held up fantastically over the years. I’ve always been extremely pleased with the way I was treated being a young man at the time of my first purchase to my recent 2017 Mini Clubman purchase a few years ago. Mitch Shefveland has been my Mini service advisor for as long as I can remember and has always gone above and beyond my expectations. Mitch never ceases to amaze when providing his experience and expertise to ensure that I am getting the best service and care from the team at Bill Jacobs MINI. For the first time, I took advantage of the pick up and drop off option. A driver brought me a temporary car and took my car to the shop for me. The simplicity of this interaction as well as the time saved in travel made a big difference in keeping me mobil for work. An in-depth video was sent to me by Joe Ormsby from service team of his initial findings on my car. From the engine to the length of the undercarriage, Joe reviewed all of his initial findings to me both verbally and visually. I was kept in the loop via text message and phone call from Mitch throughout the process. A digital invoice was sent to me to review what all had been done. As well as a simple online payment option through Bill Jacobs MINI website. Making this my best experience to date. I live closer to a different Mini dealership and would not give up the experiences or appreciation I have for the team at Bill Jacobs MINI. They have always stepped up when I needed them. I plan to have a Mini for years to come and I know that Bill Jacobs MINI will be there for me along the way. More
by MitterB
Employees Worked With
Mitch Shefveland
July 06, 2021
Bill Jacabs Mini is easy to get to and very clean. We own 2 mini's and we would highly recommend using them. In the service department, we have worked with Mitchell Shefveland and Mike Witkowski. Both Mi 2 mini's and we would highly recommend using them. In the service department, we have worked with Mitchell Shefveland and Mike Witkowski. Both Mitch and Mike took excellent care of us and our cars. For sales, we also highly recommend Elgan Erastus. He is extremely friendly, knowledgeable and professional. More
by Kate & Derek
Employees Worked With
Mitchell Shefveland, Mike Witkowski, Elgan Erastus
