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Bill Jacobs MINI
Naperville, IL
653 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 653 reviews
September 13, 2021
We are always pleased with The service that we receive at Bill Jacob Mini. Mitch Shefveland (ServiceAdvisor) is always helpful in explaining what service is needed. He also takes the time to explain why it Bill Jacob Mini. Mitch Shefveland (ServiceAdvisor) is always helpful in explaining what service is needed. He also takes the time to explain why it is needed. He even has someone take us to a restaurant while we wait. More
by Robert Lehman
Employees Worked With
Mitch Shefveland
September 13, 2021
The team at Bill Jacobs takes great care of my Countryman. My technician, Mitch Shefveland, whom I’ve worked with for over 7 years, is far and away the best technician in the business. His techni Countryman. My technician, Mitch Shefveland, whom I’ve worked with for over 7 years, is far and away the best technician in the business. His technical knowledge is exceptional and he makes every visit a pleasure. I’ve never experienced the level of care from any dealer like I receive from Mitch and his team. More
by tmgoldthwaite
Employees Worked With
Mitch Shefveland
September 09, 2021
I have been going to this dealership since 2008, and have been working with Mitch Shefveland every time I have taken my cars in for service. I always ask for Mitch. He is always helpful, he answers my quest been working with Mitch Shefveland every time I have taken my cars in for service. I always ask for Mitch. He is always helpful, he answers my questions and he's always friendly and courteous. It is because of Mitch, that my last three cars have been Mini Coopers. More
by mbuechs
Employees Worked With
Mitch Shefveland
September 02, 2021
We’ve been proud owners for some time! Each and every visit is met with professionalism and thoughtful concern for the appointment. They remember our names! Always exceed or expectation. We’re ALL in. visit is met with professionalism and thoughtful concern for the appointment. They remember our names! Always exceed or expectation. We’re ALL in. Thanks team. More
by kesler.bruce
Employees Worked With
Mitchell Shefveland
August 30, 2021
Mitch was amazing! Found a nail in my tire and needed a new one. Mitch was very accommodating and knowledgeable. Also he was able to get me into a free loaner in no time WOULD RECOMMEND new one. Mitch was very accommodating and knowledgeable. Also he was able to get me into a free loaner in no time WOULD RECOMMEND More
by Jkuefler
Employees Worked With
Mitch
