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Bill Jacobs MINI
Naperville, IL
653 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 653 reviews
November 12, 2021
Delightful experience with both clear and accurate description of what service I needed and regular updates from our service advisor, Mitch so we always knew exactly what was going on. description of what service I needed and regular updates from our service advisor, Mitch so we always knew exactly what was going on. More
by cstreit911
Employees Worked With
Mitch Shefveland
October 15, 2021
On arrival I was greeted immediately by Service Advisor Mitchell Shefveland. My vehicle was taken into the service area quickly. The waiting area was clean and beverages were available. Mitchell Shefveland. My vehicle was taken into the service area quickly. The waiting area was clean and beverages were available. More
by Crmarema
Employees Worked With
Mitchell Shefveland
October 01, 2021
Mitchell Shefveland helped us a lot when we first time came to the dealership. He gave us really good suggestions and explained what each service will do in detail. came to the dealership. He gave us really good suggestions and explained what each service will do in detail. More
by junwei
Employees Worked With
Mitchell Shefveland
September 27, 2021
Mike was super helpful and went out of his way to make sure the process was smooth, even though the nature of getting new brakes is quite stressful. Thank you! sure the process was smooth, even though the nature of getting new brakes is quite stressful. Thank you! More
by awayne0817
Employees Worked With
Mike W
September 22, 2021
All the workers were extremely helpful. I never had bad experiences with the dealership. Mitchell was especially helpful. He was able to answer my questions quickly and get my car checked at a timely manne experiences with the dealership. Mitchell was especially helpful. He was able to answer my questions quickly and get my car checked at a timely manner. Workers at the dealerships were very friendly as well. Highly recommend this dealership. More
by C. C.
Employees Worked With
Mitchell Shefveland, Joe Ormsby
September 21, 2021
Mitch consistently goes above and beyond to help and make sure all of my needs are met. When I got a flat tire while out of state - he spent hours on the phone trying to find me a tire. Excellent customer se sure all of my needs are met. When I got a flat tire while out of state - he spent hours on the phone trying to find me a tire. Excellent customer service here at Bill Jacob’s Mini More
by hilobeans
Employees Worked With
Mitch
