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Bill Jacobs MINI
Naperville, IL
662 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 662 reviews
September 30, 2024
Awesome service by mitch, will service with him again. Thank you! For all your help Thank you! For all your help More
by perezjenny96
September 30, 2024
I’m always very pleased and satisfied when I bring my Mini in for anything, Mitch, the service advisor always does a fantastic job! Mini in for anything, Mitch, the service advisor always does a fantastic job! More
by Jogallegos1941
September 30, 2024
Bill Jacobs Mini is a very clean and neat facility. All employees are friendly and professional. Mitch Shefveland is the Service Manager that I have worked with for several years and he always provid All employees are friendly and professional. Mitch Shefveland is the Service Manager that I have worked with for several years and he always provides super customer service. Mitch always explains everything being serviced and completes the service in the time promised. More
by Mike
Employees Worked With
Mitch Shefveland
September 26, 2024
I had white glove service to pick up my car for a checkup. The entire process was simple and efficient. Mitch suggested preventative measures, which I chose to decline until my next service appointme checkup. The entire process was simple and efficient. Mitch suggested preventative measures, which I chose to decline until my next service appointment in January. Mitch was agreeable, never pushy or pressuring me. I needed my car back, as I had a previous appointment, and Mitch saw to it that my car was in the driveway in plenty of time. Thanks for everything. Lynne Speaker for Mitch Shefveland More
by buttonmum22147
Employees Worked With
Mitch Shefveland
September 25, 2024
Appreciate how professional my entire experience has been. My service advisor, Mitchell Shefveland , was both friendly and easy to deal with. I was also kept updated on the progress of the work. been. My service advisor, Mitchell Shefveland , was both friendly and easy to deal with. I was also kept updated on the progress of the work. More
by Jd4984879
Employees Worked With
Mitchell Shefveland in service
