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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 648 reviews

September 11, 2024

I had a great experience with the friendly staff and clean dealership. My advisor Steven Erazo was very helpful. More

by whitney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
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Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Whitney, we're happy to hear you had such a great experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs MINI responded

Whitney, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!

September 11, 2024

I highly recommend the service department at Bill Jacobs Mini. My advisor Steven Erazo was amazing. More

by macy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Macy, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Macy, thank you so much for your positive comments about MINI Service Center! We are always more than happy to assist you if anything else comes up. Take care!

September 11, 2024

Steven Erazo was so amazing. He did everything he could to help me out and provided excellent service. More

by demi
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hello Demi, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Nov 14, 2024 -

Bill Jacobs MINI responded

Demi, we're glad to hear you enjoyed your visit. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 11, 2024

I needed to get my car serviced and was helped by Steven Erazo. He was so helpful. Great service More

by jenn
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Jenn, we're happy to hear you had such a great experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs MINI responded

Jenn, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at MINI Service Center!

September 10, 2024

This was my first visit, although I’ve called a number of times before. I was impressed with the facility. Mitch was great to work with and I appreciated Mark going over things with me. Since I have an More

by Pamela S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch, Mark
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Pamela, thank you again for taking the time to let us know how we did. We hope you have a great day!

Nov 14, 2024 -

Bill Jacobs MINI responded

Pamela S, we are so pleased you enjoyed your visit to MINI Service Center! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 30, 2024

I've had my Mini cooper for 4years and Mitch has been there with me through all my services, I have never experienced this high level of professionalism in any business I've come in contact with I know More

by Yvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Yvette, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 27, 2024

I recently took delivery of a 2025 Mini Cooper S Hardtop. Aside from loving the car, which is fabulous, I am most impressed with my salesperson, Ali Daraiseh. He was topnotch and really great to work with. N More

by tpbernier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Daraiseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Bill Jacobs MINI responded

Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 25, 2024

Mitch was so friendly. He provided thorough explanations of what should be done and what would be done with my vehicle. More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Aug 31, 2024 -

Bill Jacobs MINI responded

Hi Julie, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Bill Jacobs Mini is a nice place. Staff is amazing and the advisor Steven Erazo was extremely helpful More

by christina
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 25, 2024 -

Bill Jacobs MINI responded

Hello Christina, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

I always get great service going in to get my car serviced. Steven Erazo always lets me know what is getting done to my car. More

by joshua
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 25, 2024 -

Bill Jacobs MINI responded

Hi Joshua, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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