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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
655 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 655 reviews

September 25, 2024

Appreciate how professional my entire experience has been. My service advisor, Mitchell Shefveland , was both friendly and easy to deal with. I was also kept updated on the progress of the work. More

by Jd4984879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland in service
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Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 25, 2024

Bill Jacobs MINI has provided me with consistent quality service since 2013. They provide honest and professional sales and service. More

by Tony P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Tony, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

Steven Erazo is always great to work with. He is so polite and never makes me feel forced to get everything done at once More

by micahel
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Micahel, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2024

I know I can always count on Steven Erazo when I go to Bill Jacobs Mini - very helpful More

by calvin
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Calvin, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

Bill Jacobs Mini is such a great dealership. Great advisors. Steven Erazo was amazing and I had such a great experience More

by chrisdeo
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

I went to get my car looked at and was helped by Steven Erazo - he was great! More

by kendall
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Kendall, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

September 11, 2024

I took my car into Bill Jacobs Mini to get my car serviced and the amazing Steven Erazo helped me out. More

by taylor
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Taylor, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Taylor, thank you for taking the time to leave a review for us at MINI Service Center. We're happy we could meet your expectations!

September 11, 2024

I had a great experience with the friendly staff and clean dealership. My advisor Steven Erazo was very helpful. More

by whitney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Whitney, we're happy to hear you had such a great experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs MINI responded

Whitney, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!

September 11, 2024

I highly recommend the service department at Bill Jacobs Mini. My advisor Steven Erazo was amazing. More

by macy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Macy, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Macy, thank you so much for your positive comments about MINI Service Center! We are always more than happy to assist you if anything else comes up. Take care!

September 11, 2024

Steven Erazo was so amazing. He did everything he could to help me out and provided excellent service. More

by demi
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hello Demi, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Nov 14, 2024 -

Bill Jacobs MINI responded

Demi, we're glad to hear you enjoyed your visit. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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