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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
653 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 653 reviews

December 31, 2021

Nick H was really fantastic to work with. I so appreciated his following up with me days later! More

by Heather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick H
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December 29, 2021

I was helped by Nick H, he was great! Very helpful and made my experience there good! More

by Avaforfinsk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick H
Report | Print
December 27, 2021

Mitch is a great advisor! He took time to explain my vehicle to me as well as what to expect at the appt. More

by Jackie hoheisel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
December 22, 2021

Mitchell Shefveland and Elgan Eratus are great. Extremely courteous and helpful. We spent a lot of time looking for a good used car, and found one here. More

by babysealclub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
December 22, 2021

Always quick, friendly, and professional. The service team does a great job notifying everything that is being done to the vehicle and why. More

by LC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell
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December 09, 2021

Mitch and the team are always professional and have the utmost respect for each customer that comes in to take care of their Mini Cooper. I truly appreciate the service they give me💞💞💞 More

by Yvette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
November 26, 2021

Working with Mitch shefveland is always a good experience. Knowledgeable and easy to schedule. Takes time to explain service. No over sell More

by ironman51979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch shefveland
Report | Print
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mitch at Bill Jacobs MINI! Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 24, 2021

Mitch is an excellent service representative; professional, helpful and personable. I would highly recommend him! More

by Ben F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi Ben, thank you for your kind review; we are happy to pass along your comments to Mitch at Bill Jacobs MINI! Thanks again for the recommendation, and have an amazing day!

November 20, 2021

Working w/Mitch through the years, he's always been helpful and thorough. I'd imagine others have also had positive experiences working w/him. More

by aboop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi Aboop, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

November 16, 2021

Mitch is an asset. Polite , professional service. A pleasant experience. If we have to return we hope to be able to work with him again More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi Ray, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Take care!

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