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Bill Jacobs MINI

Naperville, IL

5.0
653 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 653 reviews

February 04, 2022

Mitch S has been an outstanding service manager every time I have brought my mini in for servicing. He offers options for both body and mechanics services. Mitch and Joe are thorough in their inspection More

by SSyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch S & Joe
Feb 17, 2022 -

Bill Jacobs MINI responded

Ssyc, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs MINI. Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 02, 2022

Mitch is great! Takes great care of me and always keeps me informed of the status of my vehicle More

by MailmanC29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi Mailmanc29! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

February 01, 2022

Greeted immediately when I drove in for service. Nick was attentive, friendly and professional. Kept me informed of the status of my service. Paid attention to details and listened to my concerns about m More

by 519kayann
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Feb 17, 2022 -

Bill Jacobs MINI responded

519kayann, thank you for the high star rating! We hope to see you soon!

January 30, 2022

Nick H. Was a fantastic communicator! He helped me get exactly what i wanted and I appreciate that! Thankyou! More

by Keegan.schropp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick H.
Feb 17, 2022 -

Bill Jacobs MINI responded

Keegan.schropp, we're glad to hear you enjoyed your visit. Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 28, 2022

Great customer service and outstanding work preformed on my vehicle. Will recommend to all friends More

by Eclispe12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Feb 17, 2022 -

Bill Jacobs MINI responded

Eclispe12, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 17, 2022

I came in for an oil change and was greeted immediately. I appreciate Nick for his help, he was very kind and professional and talked through everything with me. More

by ntabz23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 17, 2022 -

Bill Jacobs MINI responded

Hi Ntabz23! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!

January 15, 2022

Service team is great. They always do a great job and customer service is great. Ask for Nick! He does a great job. More

by Joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 17, 2022 -

Bill Jacobs MINI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

January 13, 2022

I want to highlight Nick. He was sooooo helpful and delightful. He answered all of my questions thoughtfully and was so responsive and kind. He also did not make me feel stupid with my questions. I ho More

by Klb_1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 17, 2022 -

Bill Jacobs MINI responded

Klb_1010, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 11, 2022

Mitch is the best of the best! I appreciate his friendly demeanor, his willingness to answer any and all questions I have, and that he makes the process of taking care of my cars maintenance super easy from More

by LoridelaurieMini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch and his amazing team!
Feb 17, 2022 -

Bill Jacobs MINI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2022

Bill Jacobs Mini is the best. I purchased a 2022 JCW from Jed about 6 months ago. The entire procedure of purchasing it was super smooth and fun. Jed was super helpful throughout the entire custom bui More

by Jeff K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shevfeland
Feb 17, 2022 -

Bill Jacobs MINI responded

Jeff K, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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