Bill Jacobs MINI

Service with Mitch was great! It was super quick and easy, they replaced my wiper blades even though I forgot to ask. It was super quick and easy, they replaced my wiper blades even though I forgot to ask. More

I had my mini cooper serviced here. I highly recommend this place. Aldo took time to explained everything what I needed to be done with my car. Aldo is awesome, very helpful and courteo I highly recommend this place. Aldo took time to explained everything what I needed to be done with my car. Aldo is awesome, very helpful and courteous.. If you need to have your car service ask for Aldo Huerta.. More

As always, Bill Jacobs MINI service, facilities, advice and excellent staff are exceptional, especially Mitch Shefveland, Nick Huerter and Jed Kuefler! Customer since 2007. and excellent staff are exceptional, especially Mitch Shefveland, Nick Huerter and Jed Kuefler! Customer since 2007. More

Excellent customer service. Thanks Aldo Huerta for all your help with my Mini Cooper. Very much appreciated: Thanks Aldo Huerta for all your help with my Mini Cooper. Very much appreciated: More

The service department is knowledgeable and very helpful. It is nice to feel comfortable about the quality of workmanship and value of services provided It is nice to feel comfortable about the quality of workmanship and value of services provided More

Great service team. Nick Huerter was very helpful. I got my vehicle in and out quickly had no issues with a service loader just a great experience Nick Huerter was very helpful. I got my vehicle in and out quickly had no issues with a service loader just a great experience More

I was very pleased with the service provided by Nick and the rest of the team at Bill Jacobs Mini. I was having problems connecting my 2022 Mini Cooper SE with the app and thought I’d need to sit on the pho the rest of the team at Bill Jacobs Mini. I was having problems connecting my 2022 Mini Cooper SE with the app and thought I’d need to sit on the phone with customer service resetting things. Turns out I had a faulty module which needed to be replaced. The whole process was painless—from scheduling the pickup of my vehicle to the delivery of my car back to me. A loaner was provided for the time mine was in the shop which ended up being two weeks because of a shipping delays for the part. Nick kept me informed every step of the was with daily text updates. Nobody wants to have a problem with a brand new vehicle. But if you do, you want to be confident that it will be handled hassle-free. Bill Jacobs delivered, and I have no complaints about my experience. Thanks for great service! More

Service at this Mini Dealership was Amazing!! We drove an hour to get to this location and we’re glad that we did. Once we arrived, we were greeted right away & service began on my Cayenne. There was a comp hour to get to this location and we’re glad that we did. Once we arrived, we were greeted right away & service began on my Cayenne. There was a complimentary visual inspection which was a pleasant surprise. Mitchell Shefveland was our advisor and he was great! Mitch was knowledgeable, friendly and respectful (he addresses both me and my partner) I sometimes get ignored with regards to car conversations. Our advisor told us about different Mini Events in Naperville, recommended the 3yr Oil Change service for only few extra bucks. Overall, very pleased! This is our home dealership! More

First class service and friendly people. They saved me hundreds with an oil change warranty and took great care of my Mini. Ask for Mitch he’s the best. hundreds with an oil change warranty and took great care of my Mini. Ask for Mitch he’s the best. More

Mitch Shefveland always makes sure to walk me through everything the service crew are looking at with my car! everything the service crew are looking at with my car! More