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Bill Jacobs MINI
Naperville, IL
653 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 653 reviews
March 09, 2022
Brought my car in for an oil change and Nick H. saw me right away and I was pleasenty surprised to see the cost was the cheapest around, and included air filter replacement. Nick was great, fr saw me right away and I was pleasenty surprised to see the cost was the cheapest around, and included air filter replacement. Nick was great, friendly, courteous and answered all questions I had about my Mini, beyond the reason I was there (oil change). I was in and out fast and was able to enjoy the nice refreshments in the meantime. Dan H. (Service Tech) did a thorough inspection of the vehicle (tires, brakes, fluids, etc) and sent a video of the inspection via text, which is a great touch. Some dealerships get a bad reputation, especially for cost, but Bill Jacobs MINI is the only place I will ever go, as they have excellent customer service, great prices and above all else top not technicians and service! More
by MikeC34
Employees Worked With
Nick Huerter, Dan Hutchison
March 09, 2022
Keep coming back to BIll Jacobs MINI for my service, because they know my car and Mitch Shefveland goes out of his way to keep me informed and take care of the customer. Will continue to keep coming bac because they know my car and Mitch Shefveland goes out of his way to keep me informed and take care of the customer. Will continue to keep coming back as long as Mitch is around. More
by TJF
Employees Worked With
Mitch Shefveland
March 07, 2022
The dealership itself is no different than the next one except for a particular service writer named Aldo Huerta. Aldo listens and cares, which is rare these days. Any dealership would benefit from his p except for a particular service writer named Aldo Huerta. Aldo listens and cares, which is rare these days. Any dealership would benefit from his presence. As long as Aldo is present, Bill Jacobs has my business More
by Judd
Employees Worked With
Aldo Huerta
March 04, 2022
Excellent service as always, easy check in, work order described in detail and timely updates. Mitch is a great ambassador for the Bill Jacobs brand! described in detail and timely updates. Mitch is a great ambassador for the Bill Jacobs brand! More
by BeatleGirl79
Employees Worked With
Mitchell Shefveland
March 04, 2022
Nick Heurter was a great assistance at get an oil change on my car and keeping me updated with what needed to be updated, very friendly and welcoming! on my car and keeping me updated with what needed to be updated, very friendly and welcoming! More
by nancy.lagunes
Employees Worked With
Nick Huerter
