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Bill Jacobs MINI

Naperville, IL

5.0
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 648 reviews

April 13, 2022

Love my Mini Cooper so I ordered a new one today! Wanted to note outstanding people working there: RACHEL L. is the best dealer there is—answers questions without being pushy, and really KNOWS min More

by sjaneyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALDO HUERTA and RACHEL LUGINSKY
Apr 28, 2022 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We hope you have a great day!

April 13, 2022

Everything went well Aldo was very informative and knowledgeable thumbs up 👍. Will be back for service More

by Thhobbs3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo
Apr 15, 2022 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We hope you have a great day!

April 12, 2022

Great service, really amazing team, Aldo did an amazing job. I will continue to bring my vehicles here. More

by Cluch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo
Apr 14, 2022 -

Bill Jacobs MINI responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

April 09, 2022

Back at Mini (Bill Jacobs) as our baby wants its regular check up. Once again wonderful service and staff. Always a pleasure to be here. We love coming into Bill Jacob's almost as much as we love drivi More

by Bobebarn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Apr 12, 2022 -

Bill Jacobs MINI responded

Hello Bobebarn, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We are always more than happy to assist you if anything else comes up. Take care!

April 08, 2022

Mitchell Shefveland does a great job of explaining what needs to be done what optional services are available and what to expect during the next service interval More

by sjuitto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Apr 11, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 08, 2022

If oil changes were this enjoyable everywhere, people would take much better care of their vehicles! Big thank you to my Service Advisor Nick H for being so awesome!! More

by AHunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter & Joe
Apr 11, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by.

April 08, 2022

Mitch Shevveland was very friendly and knowledgeable. He was great to work with. I would definitely come back here again. More

by soty961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shevaland
Apr 11, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 08, 2022

I bought my first mini at Bill Jacobs over 10 years ago now and they have been nothing but kind and helpful throughout those 10 years. Mitch is my service guy at Mini! He is patient and genuine. He takes More

by julia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Apr 11, 2022 -

Bill Jacobs MINI responded

Hi Julia, thank you for your kind review; we are happy to pass along your comments to Mitch here at Bill Jacobs MINI! We look forward to your next visit! Take care!

April 07, 2022

Excellent, thoughtful, worthwhile. I've never gone here before and they did all they could to help me out. I love my Mini Cooper and these guys are on their A-game to help fix it. I br More

by jronny431
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Huerta
Apr 09, 2022 -

Bill Jacobs MINI responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Bill Jacobs MINI

April 06, 2022

Convenient, friendly, efficient service on my MINI . From the time I arrive and meet with my advisor, Aldo Huerta at which point I know I'll be well taken care of. Thank you Aldo. More

by Mr. Klinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Huerta
Apr 08, 2022 -

Bill Jacobs MINI responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs MINI. We are always more than happy to assist you if anything else comes up. Take care!

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