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Bill Jacobs MINI
Naperville, IL
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 648 reviews
November 07, 2022
I like how I was greeted by my advisor, Mitch Shefvelend, he was just the right amount of friendly, very genuine. I really like the diagnostic review that is done while the car is suspended. The master techn he was just the right amount of friendly, very genuine. I really like the diagnostic review that is done while the car is suspended. The master technician walks you through all of the findings, good and bad. After the review Mitch explained the pro/con of the issues that needed to be addressed, he made it very easy to understand. Overall, a great experience and I wouldn’t even consider going to any other dealer! More
by Trish A
Employees Worked With
Mitch Shefveland
October 28, 2022
Clean showroom, pleasant and knowledgeable employees. Always feel good being there. Overall great experiences every time. And love the free car wash. Always feel good being there. Overall great experiences every time. And love the free car wash. More
by pmartinjewelers
Employees Worked With
Mitch
October 26, 2022
Very personalble, professional service. Mitch Shefveland is an outstanding service advisor. Very knowledgeable and enjoyable to work with. Mitch Shefveland is an outstanding service advisor. Very knowledgeable and enjoyable to work with. More
by Debbie
Employees Worked With
Mitchell Shefveland
October 20, 2022
Every time I come to Bill Jacobs for service, they make the process extremely easy and go out of their way to make my experience as painless as possible. Aldo is consistently a pleasure to work with. the process extremely easy and go out of their way to make my experience as painless as possible. Aldo is consistently a pleasure to work with. More
by Tommy.cronin
Employees Worked With
Aldo Huerta
October 04, 2022
With every other car in my life I've avoided going to dealership service departments, largely due to cost. HOWEVER... Mitch Shefveland (my MINI service advisor) has earned my trust, and hence my busin dealership service departments, largely due to cost. HOWEVER... Mitch Shefveland (my MINI service advisor) has earned my trust, and hence my business. Both of my Mini's come here to stay tip-top, and Bill Jacobs treatment of us through the years will have us coming back of ever I need to replace one of my cars. More
by EricS
Employees Worked With
Mitch Shefveland
October 03, 2022
This is my first time visiting Bill Jacobs MINI and the staff was well informed, friendly, and kind. You could really see that Mitch, my advisor, really care about his customers. There are no words to than staff was well informed, friendly, and kind. You could really see that Mitch, my advisor, really care about his customers. There are no words to thank everyone enough. More
by nsinner
Employees Worked With
Mitch
