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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
670 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 670 reviews

February 08, 2023

Favorite dealership. The people are honest, knowledgeable and patient. Mitch in service is the best. Highly recommend. More

by Jjdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
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Mar 02, 2023 -

Bill Jacobs MINI responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 03, 2023

A great experience every time I come in! Everyone is so friendly, personable and very knowledgeable! And, I love working with Mitch! He explains everything very well. I am never talked do More

by lkeefer44
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Mar 02, 2023 -

Bill Jacobs MINI responded

Lkeefer44, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 03, 2023

BJM was very good and sold me my MINI SE at MSRP. No weirdness, we agreed on a price and i ordered it. It came in last August 2022 and was pretty much perfect. I recommend Bill Jacobs More

by tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brenden??
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Mar 02, 2023 -

Bill Jacobs MINI responded

Hi Tom, thank you so much for your positive comments about MINI Service Center! If you're ever in need of more help, please let us know!

February 01, 2023

They are very customer focused and Brendon Chervinko is an excellent service advisor! My car is always clean when I pick it up and it’s always ready on time and they tell me upfront exactly what’s needed a More

by Tchervinko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Mar 02, 2023 -

Bill Jacobs MINI responded

Tchervinko, we are glad we could help! If you have any further questions, please don't hesitate to reach out!

January 31, 2023

Working with Bill Jacobs has been easy and I would recommend. There are quick to provide great service and make up for when things do not go according to plan. More

by JoeyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Mar 02, 2023 -

Bill Jacobs MINI responded

Joeyb, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2023

Brendon and Mitchell were great! Explained what was and wasn’t covered through my warranty. Great communication and kind people! More

by sophiemarie1999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchell, Brendon
Report | Print
Mar 02, 2023 -

Bill Jacobs MINI responded

Hi Sophiemarie1999! We're so happy we were able to help you out!

January 31, 2023

It was very informative service and had a clean environment. Will continue to do service here More

by tori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon and Mitchell
Report | Print
Mar 02, 2023 -

Bill Jacobs MINI responded

Hi Tori, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, MINI Service Center

January 30, 2023

Mitchell Shefveland was super helpful during my service appointment with replacing my tire! I will tell friends and family about the great service! More

by Whitlock.nora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Mar 02, 2023 -

Bill Jacobs MINI responded

Whitlock.nora, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Thank you so much again for your feedback! We hope you have a great day!

January 27, 2023

Dependable. Do what they estimate and do it well. Especially Brendon and Jim who delivered the loaner, and then delivered my car More

by Cody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon and Jim
Report | Print
Feb 28, 2023 -

Bill Jacobs MINI responded

We appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

January 25, 2023

Worked with me for what services needed attention before other services. Cost was also a factor. More

by Cooper survived
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Mar 01, 2023 -

Bill Jacobs MINI responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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