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Bill Jacobs MINI
Naperville, IL
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 648 reviews
December 20, 2022
I have never been disappointed with the service I received at Bill Jacobs Mini in Naperville. Today the service agent Mitch Shefveland did an outstanding job explaining everything and answering all o received at Bill Jacobs Mini in Naperville. Today the service agent Mitch Shefveland did an outstanding job explaining everything and answering all of my questions. More
by Richard Stringham
Employees Worked With
Mitchell Shefveland
December 14, 2022
Mitch Shefveland was incredibly helpful with his guidance and advice on the service that my car will require today and going forward. He was prompt and honest about expectations and maintenance requirements and advice on the service that my car will require today and going forward. He was prompt and honest about expectations and maintenance requirements More
by Marissadupont2
Employees Worked With
Mitchell Shefveland
December 11, 2022
Bill Jacobs Mini has been great to deal with. My service advisor, Mitch Shefveland is the best service advisor I have dealt with at any dealer hands down. If you drive a Mini make sure you head o My service advisor, Mitch Shefveland is the best service advisor I have dealt with at any dealer hands down. If you drive a Mini make sure you head over to Bill Jacobs. More
by JCG
Employees Worked With
Mitch Shefveland
December 05, 2022
Top level service and communication. Service advisor Brendon is very professional as he answered all questions in detail. Would highly recommend reaching out to Brendon on all your servi Service advisor Brendon is very professional as he answered all questions in detail. Would highly recommend reaching out to Brendon on all your services. More
by Wesleychang0710
Employees Worked With
Brendon Chervinko
December 03, 2022
It’s always a pleasure working with Mitch. Customer service is a top priority when providing service to customers. He is very knowledgeable and respectful. Always calls to update on progres Customer service is a top priority when providing service to customers. He is very knowledgeable and respectful. Always calls to update on progress regarding work or service to be done. Thank you Mitch !! More
by Monica
Employees Worked With
Mitch
December 02, 2022
Bill Jacob’s mini service department is great! I was assigned Mitchell as my service provider. He is very knowledgeable and nice. I’ve never had such a thorough inspection done on my mini. I woul I was assigned Mitchell as my service provider. He is very knowledgeable and nice. I’ve never had such a thorough inspection done on my mini. I would recommend this location to all mini owners! More
by Jharrison
Employees Worked With
Mitchell Shefveland
December 01, 2022
Great service, so friendly! Beautiful cars! Brenden was great! And they washed my car! Also, I was in and out quickly with a loaner while my car was serviced. Beautiful cars! Brenden was great! And they washed my car! Also, I was in and out quickly with a loaner while my car was serviced. More
by Tara
Employees Worked With
Brendan
