Bill Jacobs MINI

On time appt with great customer interaction regarding expectations and future considerations. I’ve always been happy each visit. expectations and future considerations. I’ve always been happy each visit. More

Friendly always. very knowledgeable about your service, always willing to take care of any problems that I may be having with my car. Bill Jacobs dealership in Napervi very knowledgeable about your service, always willing to take care of any problems that I may be having with my car. Bill Jacobs dealership in Naperville is the best dealership I have ever felt with Keep up the good work More

Mitch has been so helpful in explaining needs for our Mini and making sure we are comfortable with what work will be completed. He is friendly and knowledgeable. Looking forward to having him care for us Mini and making sure we are comfortable with what work will be completed. He is friendly and knowledgeable. Looking forward to having him care for us and our Minis going forward! More

If God created the perfect service advisor, it would be Mitch Shefveland. Above and beyond doesn’t begin to describe his expertise, detail oriented service and kindness. We have taken our Mini Cooper to Mitch Shefveland. Above and beyond doesn’t begin to describe his expertise, detail oriented service and kindness. We have taken our Mini Cooper to Bill Jacobs MINI in Naperville twice. Once for general maintenance and another for pothole damage which resulted in extensive repairs. Each time, Mitch called daily with updates. In the later case, he communicated with our insurance company, providing comprehensive photos and estimates, so they couple approve our claim. He worked with us on pricing when the insurance failed to cover a necessary alignment AND… provided us with a loaner vehicle for weeks during the extensive repairs. He is a genius at explaining technical jargon for laymen’s like myself. And he’s just an all around wonderful person. As you can see, I’d take out a billboard professing my love for Bill Jacobs MINI if I could! Just THE best. More

Mitch was very helpful when I had to bring my car in for service. He made the whole process quick and easy and offered a loaner car as well. Very good service service. He made the whole process quick and easy and offered a loaner car as well. Very good service More

Great service super helpful everyone was super nice. Would recommend to every mini owner. They let me know what needed to be addressed. Would recommend to every mini owner. They let me know what needed to be addressed. More

Mitch ins the service department is always a pleasure. From the time I arrive, through the various status updates of my vehicle to completion. I am very pleased with the service all around. From the time I arrive, through the various status updates of my vehicle to completion. I am very pleased with the service all around. More

My entire visit was a positive one. Even the initial scheduling was very easy. Mitch and Brendon were extremely helpful and professional in assisting me and my JCW with its first oil ch Even the initial scheduling was very easy. Mitch and Brendon were extremely helpful and professional in assisting me and my JCW with its first oil change! Highly recommend! More

Favorite dealership. The people are honest, knowledgeable and patient. Mitch in service is the best. Highly recommend. The people are honest, knowledgeable and patient. Mitch in service is the best. Highly recommend. More

A great experience every time I come in! Everyone is so friendly, personable and very knowledgeable! And, I love working with Mitch! He explains everything very well. I am never talked do Everyone is so friendly, personable and very knowledgeable! And, I love working with Mitch! He explains everything very well. I am never talked down to nor pressured. I could tell you stories about service contacts at another brand! So glad I made the switch! More