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Bill Jacobs MINI
Naperville, IL
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 648 reviews
May 24, 2023
Shyanne Jones handled everything flawlessly from our first contact a month ago to the final paperwork yesterday. Shyanne also helped us save on our policy that we hadn't anticipated. Personable and prof first contact a month ago to the final paperwork yesterday. Shyanne also helped us save on our policy that we hadn't anticipated. Personable and professional - what more can I ask? More
by M.MOATS
May 22, 2023
Great customer service. Mitchell shefveland, my service advisor, is always helpful with walking me through needs and recommendations. Love my mini dealer!! Mitchell shefveland, my service advisor, is always helpful with walking me through needs and recommendations. Love my mini dealer!! More
by Jill
Employees Worked With
Mitchell Shefveland
May 19, 2023
Excellent service and attention to detail. Mitch Shefveland is professional and personable- he’s a pleasure to work with. The new waiting area is comfortable. Overall, a great experience. Mitch Shefveland is professional and personable- he’s a pleasure to work with. The new waiting area is comfortable. Overall, a great experience. More
by Mnmp
Employees Worked With
Mitch Shefveland
May 17, 2023
Been to this dealer in the past for service on our previous Mini clubman and still as impressed as before. Top tier customer service and accomodations something that is unfortunately rare these days s previous Mini clubman and still as impressed as before. Top tier customer service and accomodations something that is unfortunately rare these days so for that I want to send out a shout out to the team there. A special THANK YOU to Shyann on the sales floor for being so helpful, accommodating & professional with my wife and I on the purchase of my wife's brand new clubman which she loves by the way. Shyann made the deal so effortless and was never pushy, she explained the vehicle and the provided service and warranty as it should be and for that I am so thankful. I have a teenager that is currently driving and another soon to be maybe I will visit you guys sooner rather than later. Thanks again Shyann for the OUTSTANDING service you provided us with. More
by oscarcolon2
Employees Worked With
shyann.jones@billjacobs.com
May 14, 2023
Great experience with Shyann helping us get everything set on our certified car. She really was efficient and complete in the sale and delivery process! set on our certified car. She really was efficient and complete in the sale and delivery process! More
by Sdave
Employees Worked With
Shyann
May 12, 2023
I have been coming to Bill Jacobs Mini in Naperville for my car service since 2017. Mitch my service advisor has been very accommodating, helpful and he takes time explaining to me what service I needed. My my car service since 2017. Mitch my service advisor has been very accommodating, helpful and he takes time explaining to me what service I needed. My experience has always been very positive about this dealership. I highly recommend this place if you need your car service and ask for Mitch. More
by Eddie
Employees Worked With
Mitch
