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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 648 reviews

May 31, 2023

Nick huerter is awesome to work with. I knew throughout the entire repair that my mini was in good hands! More

by Keegan.schropp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2023

This dealership has been top notch for the last two years with service on my Countryman. Mitch Shefveland has been my main point of contact for that entire two years and I’ve walked out happy every time. Fro More

by cory8780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 28, 2023

Steven Erazo was great to work with. Made my time getting my car serviced very easy. More

by brian
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Brian, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aug 20, 2023 -

Bill Jacobs MINI responded

Brian, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Bill Jacobs MINI

May 28, 2023

Great and clean dealership, great staff. Worked with Steven Erazo and he made my experience enjoyable. More

by matt
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Matt, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Matt, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

May 28, 2023

Great customer service. I worked with the service advisor Steven Erazo and he was very helpful. More

by Jordan
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Jordan, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 20, 2023 -

Bill Jacobs MINI responded

Jordan, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! We can't wait to see you again, have a great day.

May 28, 2023

Service advisor Steven Erazo helped me out throughout my time there and was great. Recommend him and dealership More

by Charles
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Charles, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Thanks for the recommendation, and have an amazing day!

Aug 20, 2023 -

Bill Jacobs MINI responded

Charles, we are glad we could help! We can't wait to see you again, have a great day.

May 24, 2023

Great customer service. Enjoyed working with Steven Erazo very professional and helpful with getting my car serviced. More

by mary
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Mary, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Mary, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 24, 2023

I had the pleasure of working with Steven Erazo. He was very kind and made my experience very easy. More

by tamara
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Tamara, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you're ever in need of more help, please let us know!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Tamara, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! Please don't hesitate to reach out to us if there's anything more we can do!

May 24, 2023

Steven was very helpful and knows how to explain what my car needs done clearly without me feeling overwhelmed. More

by Sarah
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Sarah, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you have any further questions, please don't hesitate to reach out!

May 24, 2023

Came in to get my car serviced and had the pleasure of working with Steven Erazo. Very helpful and informative. More

by obed
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Obed, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.

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