Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
Contact Dealership
View Awards

2491 Aurora Ave

Naperville, IL

60540

Directions

By Type

Showing 648 reviews

June 04, 2023

I took in my Mini Countryman for routine service, and as usual was treated with the utmost courtesy and respect by Mitch Shefveland and his service team. Mitch took the time to explain what needed to be don More

by bestboy58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Zaragoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Shefveland
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Bestboy58, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! We look forward to your next visit! Take care!

Aug 20, 2023 -

Bill Jacobs MINI responded

Bestboy58, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 02, 2023

Mitch at Naperville Mini Dealer is exceptional - attentive, knowledgeable, and genuinely caring. Top-notch service. 5/5. More

by Sahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Sahmad, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 20, 2023 -

Bill Jacobs MINI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 01, 2023

With my recent tire mishap i needed a new tire, bill jacobs got me in and out quick. Nick Huerter is my guy. More

by Tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi Tyler, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2023

Mitch does a great job for George and me! Love the waiting room amenities as well. More

by DLneedham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Schefveland
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Dlneedham, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Dlneedham, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 31, 2023

Nick Huerter is the best! He did an outstanding Job last go around when I came in for my annual maintenance. Thanks Nick! More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jed Kuefler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Huerter
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi Jack, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2023

Nick Huerter is great to work with. I really recommend bringing your mini to this dealer. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi Jack, we are very happy to have provided you with such a positive experience! Thanks for the recommendation and have an amazing day!

May 31, 2023

Nick Huerter is awesome! Supper efficient and very pleasant to speak with. Love the new remodel! More

by Jessicajay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2023

Nick Huerter did a superb job. Super impressed with the adaptability he brings to the table. More

by Izzylock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Izzylock, we are glad we could help! We look forward to your next visit! Take care!

May 31, 2023

Enjoyed coming into the dealership to get my car serviced. Service advisor Steven Erazo was so helpful. great experience More

by brian
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi Brian, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Brian, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2023

Came in to get my car serviced and had a great experience. Advisor Steven Erazo was my go to guy and he was extremely helpful More

by Elizabeth
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 19, 2023 -

Bill Jacobs MINI responded

Hi Elizabeth, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Elizabeth, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...
25
26
27
...
65