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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
670 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 670 reviews

August 01, 2023

Nick Huerter really impressed me when I came in for my maintenance visit. 10/10 service. More

by Bengrossman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
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Aug 03, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 01, 2023

This dealership is the best. Nick huerter always treats me with the upmost respect every time. More

by Halltyra755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Aug 03, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2023

I know I can always have a good experience at Bill Jacobs Mini. Had a great service advisor Steven Erazo. More

by Conrad
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 03, 2023 -

Bill Jacobs MINI responded

Hi Conrad, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 31, 2023

My service advisor Steven Erazo was great. He was so helpful and very professional. Great dealership. More

by Jessica
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 03, 2023 -

Bill Jacobs MINI responded

Hi Jessica, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

July 31, 2023

Great service at Bill Jacobs Mini. My service advisor Steven Erazo was great and informative More

by Miles
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 03, 2023 -

Bill Jacobs MINI responded

Hi Miles, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2023

Great advisor. Great dealership. Steven Erazo helped me when I took my car in to get serviced - very helpful. More

by stephen
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 03, 2023 -

Bill Jacobs MINI responded

Hi Stephen, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

July 31, 2023

Mitch Shelvland, Jim, and Fernando are wonderful. They make it easy to get things done. Willing to accommodate whenever. I would use Bill Jacobs just because of them. Plus I love my mini More

by libbydeckard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jed Kuefler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Shelvlend
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Aug 03, 2023 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

July 28, 2023

Mitchell Shefveland always takes great care of my Mini Cooper. I appreciate the way the service department videos and explains everything they observed during the inspection. And they also wash my car wh More

by Val
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Jul 30, 2023 -

Bill Jacobs MINI responded

Hi Val, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 25, 2023

We have been to bill Jacobs twice (once for service and other for purchase) and have had a great experience. Shaynn is FANTASTIC to work with. Our’s was an out of state purchase and she made it very easy a More

by Kanchan S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shyann Jones
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Jul 28, 2023 -

Bill Jacobs MINI responded

Hi Kanchan, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

July 25, 2023

Mitch shefveland is exceptional. He was very knowledgeable informed me of all that was needed snd kept me posted on everything. Mini if fortunate to have him . More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell shefveland
Report | Print
Jul 28, 2023 -

Bill Jacobs MINI responded

Hi Sharon, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

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