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Bill Jacobs MINI
Naperville, IL
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 648 reviews
September 28, 2023
I have been so well taken care of by Mitch in the service department and Jim who delivered my loaner and picked up my mini for service. Buying my mini from Bill Jacobs has been a decision I continue to be th department and Jim who delivered my loaner and picked up my mini for service. Buying my mini from Bill Jacobs has been a decision I continue to be thankful for even many years later. Thank you for your service. More
by Satisfied buyer
Employees Worked With
Mitchell Shefveland; Jim
September 28, 2023
I bought my mini Cooper 10 years ago from the dealership and have always had Mitch and the service department work on it and I've always been happy with their job. It is kept my mini Cooper Mel B and excell and have always had Mitch and the service department work on it and I've always been happy with their job. It is kept my mini Cooper Mel B and excellent condition! More
by jedikngt6294
Employees Worked With
Mitchell Shefveland
September 20, 2023
Bill Jacobs MINI review on 10/10 service September 13, 2023! We were quite happy with the outstanding service we received for our Mini. It’s a huge relief that the excellent service guys are always hones 2023! We were quite happy with the outstanding service we received for our Mini. It’s a huge relief that the excellent service guys are always honest and forthcoming about what they see and what our car needs, and they took good care of the car. We would especially like to compliment Mitch Shefveland who was personable, helpful, honest—as well as professional and fair in how he guided us through the process and coordinated our coverage. We could see he really genuinely cared about us and that proper maintenance was important to him, and we felt extra secure in knowing that when we drove our car off the lot, that we would be safe. Thank you! More
by cgallagher
Employees Worked With
Mitch Shefveland (I’m so sorry that I don’t have the service guys’ names)
September 13, 2023
Great experience with this dealership. Our salesperson, Shyann, was patient, knowledgeable , extremely hardworking and took the time to get to know us. Our salesperson, Shyann, was patient, knowledgeable , extremely hardworking and took the time to get to know us. More
by Otto
Employees Worked With
Shyann Jones
