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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 648 reviews

October 30, 2023

I really love the experience I receive here at Bill Jacob’s Mini. I Love it. More

by Pablotoledo.m03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
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Nov 01, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 20, 2023

Took my car here to get it serviced. They made the whole process nice and easy. The service advisor there Mitch helped a lot. More

by Chumbump
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elgan Erastus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Shefveland
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Oct 22, 2023 -

Bill Jacobs MINI responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oct 23, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2023

Always feel like I’m in good hands here. Mitch Shefveland is my service guy. I enjoy working with him. More

by 12kane25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Oct 20, 2023 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We are always more than happy to assist you if anything else comes up. Take care!

October 18, 2023

This past weekend I purchased a brand new 2024 mini. My salesperson Jed was absolutely amazing from start to finish. The week before, I had come in to purchase a part for my older 2015 paceman with no i More

by Jovan.connor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jed Kuefler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jed Kuefler
Report | Print
Oct 20, 2023 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We are always more than happy to assist you if anything else comes up. Take care!

October 13, 2023

Anytime my Mini needs service, I know I can count on Mitch at Bill Jacobs Mini to provide outstanding customer service. More

by brian.sharwarko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Schefveland
Report | Print
Oct 15, 2023 -

Bill Jacobs MINI responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!

October 11, 2023

Mitch from service department has been very helpful and he has a high level of customer care! More

by G-dragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell
Report | Print
Oct 13, 2023 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. We hope you have a great day!

October 10, 2023

Steven Eraso was an exceptional service adviser. Many thanks. I appreciate your wisdom and kindness. More

by iambetsysmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Eraso
Report | Print
Oct 12, 2023 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

Oct 12, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2023

Each time I bring my mini in, I feel like I am getting top notch service. The staff is always friendly and thorough. I feel like I’m taking good care of my car when I bring it here. More

by Mini Countryman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch, Pablo
Report | Print
Oct 03, 2023 -

Bill Jacobs MINI responded

Hi Mini, we are so happy to read such a great review about Bill Jacobs MINI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 29, 2023

Professional, caring. The team really knows their stuff when it comes to servicing Mini Coopers! More

by seejohnrun916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Oct 01, 2023 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. If you have any further questions, please give us a call. We're always happy to help!

September 29, 2023

I've been a happy service customer of Mitch Shefveland's for almost 10 years now. He's a great communicator & strives to please. He's often gone out of his way for me & other customers that he's worked with More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Oct 01, 2023 -

Bill Jacobs MINI responded

Hi Andy, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! If you have any further questions, please give us a call. We're always happy to help!

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