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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 648 reviews

December 06, 2023

They continously do great work and keep me up to date and inform me of the maintenance my car needs to keep it in working order. Mitch also gives the place a friendly vibe on top of keeping me in the know ab More

by bcounts13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Dec 08, 2023 -

Bill Jacobs MINI responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 02, 2023

I have been coming here for well over 15 years and the service has always been great!! More

by 1debbie52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Dec 03, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2023

Excellent customer service, professional and friendly staff. I would Highly recommend this dealership for all of your Mini needs. Mitchell the service advisor and Gavin the technician were very helpful. More

by josh21coxey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Nov 30, 2023 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Thank you so much for your feedback! We hope you have a great day!

Nov 30, 2023 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! If you have any further questions, please give us a call. We're always happy to help!

November 21, 2023

Wonderful experience getting the MINI serviced at Bill Jacob’s MINI in Naperville. Mitch was very informative and great to work with. More

by Julia T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Nov 23, 2023 -

Bill Jacobs MINI responded

Hi Julia, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Thank you, and have a fantastic day!

Nov 23, 2023 -

Bill Jacobs MINI responded

Hi Julia, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 20, 2023

Got good service from Mitchell Shefveland. Very courteous, friendly, and thorough. My car was seen promptly at the appt time. More

by Lr6318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Nov 22, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2023

Bill Jacobs Mini has excellent customer service and Mitch in the service department is phenomenal! More

by Natalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Nov 20, 2023 -

Bill Jacobs MINI responded

Hi Natalie, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2023

Everything was fantastic! I would like to formally say, Thank you Mitch for doing a fantastic job understanding a complex problem and getting it fixed in the stated time. Furt More

by C.wa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Nov 05, 2023 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Until the next time we meet, take care!

November 02, 2023

I have had bad experiences at most auto dealerships. This has changed with my association with Bill Jacobs Mini. During my recent contact with Mitch Shefveland (service advisor) and Jim Jacoson (deliver More

by John H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland and Jim Jacobson
Report | Print
Nov 04, 2023 -

Bill Jacobs MINI responded

Hi John, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Nov 04, 2023 -

Bill Jacobs MINI responded

Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! We hope to be of service to you again in the future. Best wishes, Bill Jacobs MINI

November 01, 2023

Service staff, especially Mitch, was friendly and easy to work with. The service was done quickly, a loaner was available and the car looked great when it was done. Thank you, Mitch! More

by Loman1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch - Service
Report | Print
Nov 03, 2023 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We are always more than happy to assist you if anything else comes up. Take care!

Nov 03, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 31, 2023

Outstanding professional service. Mitchell Shefveland is a great service advisor. I'm considering a trade in for a 2024 Mini Countryman because working with Mitchell Shefveland on veh More

by mejia.anthony009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland service advisor
Report | Print
Nov 02, 2023 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.

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