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Bill Jacobs MINI
Naperville, IL
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 648 reviews
February 26, 2024
Always easy to schedule service. I never have to wait to be helped. Service team is very professional. The best dealer service in my long experience and a part of the reason I boug I never have to wait to be helped. Service team is very professional. The best dealer service in my long experience and a part of the reason I bought another car from Bill Jacob. More
by robertsonm0613
Employees Worked With
Mitch Shefveland
February 22, 2024
The people were professional, service was fast and efficient. . A great experience.. I would recommend Bill Jacobs Mini. efficient. . A great experience.. I would recommend Bill Jacobs Mini. More
by KenneyKid
February 20, 2024
Overall a great experience. We worked with Ali D., and he was very professional, cheerful and a joy to interact with. He really hustled for us, and he was really pleasant throu We worked with Ali D., and he was very professional, cheerful and a joy to interact with. He really hustled for us, and he was really pleasant throughout the whole transaction. I would definitely work with him again and highly recommend this dealership! More
by lindsayhoward27
Employees Worked With
Ali Daraiseh
February 20, 2024
Service at this dealership is a pleasure. The space is immaculate, the waiting area quiet with TV, snacks and bevs. The valet was friendly and professional. My service advisor, Mitch Shefvel The space is immaculate, the waiting area quiet with TV, snacks and bevs. The valet was friendly and professional. My service advisor, Mitch Shefveland, kept me informed and gladly answered all of my questions. He is professional and customer service oriented. A pleasure to come to Bill Jacobs service. More
by C Mc
Employees Worked With
Mitch Shefveland
February 12, 2024
Mitchell Shefveland was super helpful for not only my service but for also helping my dad order a part for his car. Went above and beyond and was very kind. service but for also helping my dad order a part for his car. Went above and beyond and was very kind. More
by a99diaz
Employees Worked With
Mitchell Shefveland
January 22, 2024
Went in for my 1st car service appointment, and Mitch Shefveland was very helpful. Despite how busy it was, he was professional and assisted me in a timely manner. It went smoothly and I didn’t have to w Shefveland was very helpful. Despite how busy it was, he was professional and assisted me in a timely manner. It went smoothly and I didn’t have to wait too long. More
by thaothao1231
Employees Worked With
Mitch Shefveland
January 10, 2024
Had a great experience with Mitchell! He helped me in and out of an oil change extremely quickly and was polite and quick in everything he did. He helped me in and out of an oil change extremely quickly and was polite and quick in everything he did. More
by Quinn
Employees Worked With
Mitchell Shefveland
