Bill Jacobs MINI

Why would anyone drive from Charlotte, North Carolina to Naperville, Illinois to purchase a vehicle: Because of the incredible service the Bill Jacobs family of dealerships provides their customers. As a Naperville, Illinois to purchase a vehicle: Because of the incredible service the Bill Jacobs family of dealerships provides their customers. As a former auto salesman for over 30 years, and Salesman of the Year multiple times at three different dealerships, I know what exemplary service looks and feels like, and it’s what I hold others to. I moved from Chicago in late 2019, and I didn’t get the service I was looking for at a very well-known dealer in Charlotte that sells Minis, the vehicle I was looking to purchase. I am still waiting for a call from my salesperson, or a text or email, thanking me for my purchase of a car from them late in 2020. They never reached out to thank me, or ask how my car was doing, or to wish me a happy birthday or on my car’s anniversary. Knowing that, I wasn’t surprised how I was taken care of when my lease was up and I wanted to order a 2024 Mini convertible from them. Explaining to the manager I was in the car business for a long time and what I was hoping for, I was treated like someone walking in off the street that didn’t know a car from an airplane. They were trying to take me to the cleaners, and I could tell they didn’t care about earning my business, and I heard much of the same from people I know in Charlotte about this particular dealer. They have practically no competition and it shows. That’s where Bill Jacobs in Naperville comes in. I had a friend working at the BMW store, Bill Earnest, who I not only admired, but wished I was as good at in sales. He treats his customers like gold and knows the product as well as anyone I have ever met in the car business. I reached out to him about ordering a Mini. Unfortunately, he wasn’t able to help me because of being with BMW, but he reached out to the Mini manager and told him I was a good friend of his and asked him to take care of me. The manager reached out and said he would have a salesperson get in touch with me within the next day or two. That’s when I had the pleasure of speaking with Jed Kuefler. He had been selling Mini’s for a few years, but his professionalism was far ahead of his years in the business. I would say he was great to work with, but that wouldn’t be giving him the kudos he deserved. I talked to him about the build I wanted for my Mini convertible, and we talked back and forth a few times regarding the numbers and what I was looking for in terms of ordering it. I wasn’t even his customer yet when Jed texted me the day before my birthday and said he wanted to be the first person to wish me a happy birthday. (He was.) I got a birthday wish from him before I was even an official customer and never received any contact from my previous salesperson. Long story short, Jed made the numbers work for me because he listened, and that’s so important for a salesperson. He got me exactly where I wanted to be, and I knew I was in good hands with the order, as he also accommodated me regarding when I wanted to pick the vehicle up since I didn’t want to drive to Chicago in January or February. In the meantime, I also received an email from Mike Adler, the general manager of the dealership. I had never met him, yet he reached out to make sure the manager and salesperson took good care of me and if I needed anything, to reach out to him and he would be there for me. Now, that’s customer service. Jed let me know my Mini had arrived, and I let him know when I would come to pick it up. Bill introduced me to Jed, since I never met him before and helped make sure everything went smoothly. Of course, with Jed at the helm, everything was wonderful, from the look of my new Mini, to everything that was supposed to be there being there, and he’s the nicest guy and a true professional wise beyond his years. He went over everything in the vehicle, and set up some things I asked him to for me. I was amazed at how great he was, and I already knew how fantastic a salesman Bill Earnes More

Mitch and crew advisement are easy to work with and trusted. They give the needed maintenance recommendations to their customers. trusted. They give the needed maintenance recommendations to their customers. More

I worked with Ali Daraiseh during my transaction. He was very professional yet friendly. Very knowledgeable about the vehicle and showed that he really liked the vehicle and his job. I was very co He was very professional yet friendly. Very knowledgeable about the vehicle and showed that he really liked the vehicle and his job. I was very comfortable dealing with him. I would purchase another vehicle from him any time. More

Excellent service as always. Mitchell Shefveland is kind and welcoming every time I come into get my vehicle checked out. Mitchell Shefveland is kind and welcoming every time I come into get my vehicle checked out. More

The service here is efficient and reliable. Mitch as service advisor make sure that things are done correctly and on time.. I’ve not had a problem with them. Mitch as service advisor make sure that things are done correctly and on time.. I’ve not had a problem with them. More

Mitch Shefveland is always so friendly and welcoming when I come in for service; I love the reminders from the dealership and my sweet MINI when service is due. I’ve been a dedicated client for almost 20 yea I come in for service; I love the reminders from the dealership and my sweet MINI when service is due. I’ve been a dedicated client for almost 20 years with two vehicles from Bill Jacobs and will continue to be for many years to come hopefully. More

Outstanding experience in returning for an oil change and more for my mini cooper. From the very first young man who assisted us, to Mitch the service advisor. Mitch was very polished, professional, an more for my mini cooper. From the very first young man who assisted us, to Mitch the service advisor. Mitch was very polished, professional, and warmly engaging. We received exemplary service from him from start to finish. A true customer service advocate exceeding customer service excellence. More

Every time I bring my mini in for service I am greeted by friendly faces and treated with respect. I am never left feeling like I don’t know what’s going on. They are diligent with their explanations, and th friendly faces and treated with respect. I am never left feeling like I don’t know what’s going on. They are diligent with their explanations, and thoughtful/understanding about their recommendations. More

Bill Jacobs Mini is does an excellent job when it comes to servicing my Mini. The process is complete and everyone makes sure your are completely informed and satisfied throughout. to servicing my Mini. The process is complete and everyone makes sure your are completely informed and satisfied throughout. More

Service is always top notch. Mitch pays close attention to service which is needed presently and in the future. Mitch pays close attention to service which is needed presently and in the future. More