Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
648 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
Contact Dealership
View Awards

2491 Aurora Ave

Naperville, IL

60540

Directions

By Type

Showing 648 reviews

July 23, 2024

Steven Erazo was such a great advisor. Always kept me informed on my car needs and was so nice More

by jordan
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 26, 2024 -

Bill Jacobs MINI responded

Hi Jordan, we're happy you found our staff to be supportive during your experience here at Bill Jacobs MINI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2024

My advisor Steven Erazo was so amazing! He was so helpful and polite. Customer experience was top notch. More

by lucy
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 22, 2024 -

Bill Jacobs MINI responded

Hi Lucy, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! We are always more than happy to assist you if anything else comes up. Take care!

July 22, 2024

Bill Jacobs Mini is such a great dealership - so clean and customer service is exceptional. My advisor Steven Erazo was great. More

by Catherine
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 22, 2024 -

Bill Jacobs MINI responded

Hi Catherine, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 22, 2024

Great staff at Bill Jacobs Mini ! Steven Erazo did such a great job at keeping me informed on my car needs More

by kylisha
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 22, 2024 -

Bill Jacobs MINI responded

Hi Kylisha, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! We are always more than happy to assist you if anything else comes up. Take care!

July 22, 2024

Steven Erazo was amazing! He was so nice ! Enjoyed my visit getting my car serviced. More

by charlie
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 22, 2024 -

Bill Jacobs MINI responded

Hi Charlie, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! We are always more than happy to assist you if anything else comes up. Take care!

July 22, 2024

I always enjoy coming to get my car serviced at Bill Jacobs Mini. My advisor Steven Erazo is always great More

by flavia
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 22, 2024 -

Bill Jacobs MINI responded

Hi Flavia, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 18, 2024

Mitch Shefveland is a top notch service Manager at Bill Jacobs Mini. I’m from out of town and got a flat tire from a pot hole. Even though the service department was back logged with customers, Mitch made More

by abeck63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Jul 18, 2024 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 10, 2024

It seems the dealership goes over and above to make sure you’re very satisfied More

by Hyifda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch from service
Report | Print
Jul 10, 2024 -

Bill Jacobs MINI responded

Hi Hyifda, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Jul 11, 2024 -

Bill Jacobs MINI responded

Hello Hyifda, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jul 11, 2024 -

Hyifda responded

Seems like they always go over and above their job in the service department. Mitch has been a great service writer.

June 30, 2024

Great dealer and staff. Mitch always takes exceptional care of us and is like family. We will be a customer for life. More

by Tara P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Jul 01, 2024 -

Bill Jacobs MINI responded

Hi Tara, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 29, 2024

Steven Erazo was amazing! He's such a great service advisor and always keeping me informed on car needs. More

by albi
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jul 01, 2024 -

Bill Jacobs MINI responded

Hi Albi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

1
...
9
10
11
...
65