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Bill Jacobs MINI
Naperville, IL
665 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 665 reviews
March 29, 2025
The Worst! Terrible experience leasing the car that took 6 hours for finance. Even worse turning it back in. They emailed me the wrong disposition fee without i Terrible experience leasing the car that took 6 hours for finance. Even worse turning it back in. They emailed me the wrong disposition fee without including the tax and turned me into the credit agency for $24.50 tax bill they forgot to charge me. Go anywhere else. More
by shawnspaw
March 26, 2025
Every aspect of this process exceeded my expectations. Ali was kind, helpful, and never “pushy”. I truly felt that I was heard. Ali was kind, helpful, and never “pushy”. I truly felt that I was heard. More
by karensschneller
Employees Worked With
March 24, 2025
I had a great experience with Ali and Jed at Bill Jacob’s Mini , I’m delighted with my Mini Cooper S and would hesitate to recommend the dealership. Mini , I’m delighted with my Mini Cooper S and would hesitate to recommend the dealership. More
by julieforeverenglish
February 10, 2025
Great customer service from the start until the end of the process. Ali and Jed made sure to look at all available options for me. Very responsive and friendly. Would recommend Bill Jacobs Mini to anyone the process. Ali and Jed made sure to look at all available options for me. Very responsive and friendly. Would recommend Bill Jacobs Mini to anyone looking for a mini or a new car in general. More
by mosorno
January 31, 2025
What a pleasure it was to purchase our new-to-us MINI convertible at Bill Jacobs MINI. Love the laid back vibes in the place and our sales guy, Elgan, was a great communicator as well as a knowledgeable convertible at Bill Jacobs MINI. Love the laid back vibes in the place and our sales guy, Elgan, was a great communicator as well as a knowledgeable rep for the brand. Cheers! More
by lorijenningswalsh
Employees Worked With
January 24, 2025
Mitch S. has been a super service manager providing professional, personable and trustworthy help for the past six years we have owned our mini cooper s. has been a super service manager providing professional, personable and trustworthy help for the past six years we have owned our mini cooper s. More
by SharonS.
Employees Worked With
Mitch Shefveland, oversees service appointments
January 24, 2025
This a great dealership. Everyone is super friendly and Ali and Jed helped make car shopping a great experience! Everyone is super friendly and Ali and Jed helped make car shopping a great experience! More
by briannaellerby
January 19, 2025
Bill Jacobs mini is Fair,reliable,and very professional. Mitch S. Is a very patient and knowledgeable service Advisor. Thank U Jacobs Mini!🚗🚗🚗 Mitch S. Is a very patient and knowledgeable service Advisor. Thank U Jacobs Mini!🚗🚗🚗 More
by Maternitysweetjack
January 17, 2025
Outstanding service. Bill Jacobs Naperville went above and beyond working with Mini NA on recall work. Good communication and follow up. Some parts take a while to come i Bill Jacobs Naperville went above and beyond working with Mini NA on recall work. Good communication and follow up. Some parts take a while to come in (the ones unique to the options on the car) but that’s ok. More
by JD Goddard
Employees Worked With
Mitch Shefveland, service lead, George, tech
