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Bill Jacobs MINI

Naperville, IL

5.0
668 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 668 reviews

April 17, 2025

The service Advisor, Mitch Shefveland was so accommodating and professional. Definitely in good hands here. More

by loukookachoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elgan Erastus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Shefveland
April 16, 2025

Mitch was awesome. He thoroughly explains everything and makes his clients feel welcome every time. Highly recommend! More

by jmo1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
April 10, 2025

Good communication and explanation of services that need to be done. I appreciate them bringing me to the car to show me step by step what they look for. More

by owend819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
April 02, 2025

This is our fourth Mini leased from Bill Jacobs and each time has been a straight-forward and simple process. This time we went for an EV (Countryman SE) and had many more questions than usual. Ali was prof More

by mkompare
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Zaragoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Daraiseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

The Worst! Terrible experience leasing the car that took 6 hours for finance. Even worse turning it back in. They emailed me the wrong disposition fee without i More

by shawnspaw
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Kosanovich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jed Kuefler
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Every aspect of this process exceeded my expectations. Ali was kind, helpful, and never “pushy”. I truly felt that I was heard. More

by karensschneller
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ali Daraiseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2025

I had a great experience with Ali and Jed at Bill Jacob’s Mini , I’m delighted with my Mini Cooper S and would hesitate to recommend the dealership. More

by julieforeverenglish
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jed Kuefler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Daraiseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

Great customer service from the start until the end of the process. Ali and Jed made sure to look at all available options for me. Very responsive and friendly. Would recommend Bill Jacobs Mini to anyone More

by mosorno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jed Kuefler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Daraiseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

What a pleasure it was to purchase our new-to-us MINI convertible at Bill Jacobs MINI. Love the laid back vibes in the place and our sales guy, Elgan, was a great communicator as well as a knowledgeable More

by lorijenningswalsh
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elgan Erastus
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Mitch S. has been a super service manager providing professional, personable and trustworthy help for the past six years we have owned our mini cooper s. More

by SharonS.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland, oversees service appointments
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