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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,297 Reviews
Call Service Center (630) 718-2860

1,297 Reviews of Bill Jacobs BMW - Service Center

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February 15, 2024

Really honest and trustworthy dealership. Service department has a friendly staff. Alex Flinn goes above and beyond and makes the customer feel comfortable and welcomed. More

by Darrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Feb 17, 2024 -

Bill Jacobs BMW responded

Hi Darrel, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 13, 2024

Our family has been a customer for 10 years now with Bill Jacobs. We love our service department , and especially working with Alex Flinn now. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Feb 16, 2024 -

Bill Jacobs BMW responded

Hi Linda, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

Feb 16, 2024 -

Bill Jacobs BMW responded

Hi Linda, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

February 08, 2024

Alex was really cool to work with. Came in to change out a bulb and he made it quick and easy. Good service! More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Feb 10, 2024 -

Bill Jacobs BMW responded

Hi Chris, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

February 06, 2024

Alex Flinn makes your service visit very easy and accommodating. I was able to service my car, and get a wash in less than an hour. More

by Louis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Feb 08, 2024 -

Bill Jacobs BMW responded

Hello Louis, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Feb 09, 2024 -

Bill Jacobs BMW responded

Hi Louis, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you, and have a fantastic day!

February 05, 2024

My service writer Alex Flinn was very helpful during my last visit. He took his time and went out of his way to get me the correct information. I really appreciated that. More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Feb 08, 2024 -

Bill Jacobs BMW responded

Hi Tiffany, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Feb 08, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

February 02, 2024

It was an overall great experience. Alex Flinn and Dan the shop foreman were very helpful. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Feb 04, 2024 -

Bill Jacobs BMW responded

Hi Brian, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

Feb 04, 2024 -

Bill Jacobs BMW responded

Hi Brian, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

February 01, 2024

I've been going to the dealership for 15+ years and this service department is fantastic. My service advisor Mike Collins always takes great care of me. More

by JohnF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Report | Print
Feb 03, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

February 01, 2024

The service porter who greeted me, Juan, was very helpful in getting my car ready for my appointment. More

by joseluis0528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Feb 03, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2024

Mike Collins took great care of me and my car. He also made it convenient by providing a loaner vehicle. More

by krg2_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Report | Print
Feb 02, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2024

Mike Collins at Bill Jacobs BMW Great Service, Thanks for all your help for servicing my new BMW More

by mgoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Report | Print
Feb 02, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Feb 02, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

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